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Findhelp · 2 days ago

Lead User Experience Designer

Austin, TX

Full-time

Onsite

Senior Level, Lead/Staff

$136K/yr - $170K/yr

7+ years exp

Findhelp is a mission-driven organization focused on connecting people to social care resources. The Lead User Experience Designer will drive the design vision and execution for products, mentor team members, and collaborate with cross-functional leaders to deliver impactful user experiences.

ComputerInternetSoftware

Responsibilities

Coordinate, and collaborate with User Research, Design, Engineering, product, and stakeholders to define and implement product solutions

Use qualitative and quantitative data to inform your designs approach, iterate on, and measure the success of your solutions

Deliver appropriate and timely solutions that are grounded in empathy, data, and an understanding of what is technically possible

Communicate and foster alignment across company teams around design principles and approaches

Strategic feature definition: Work with internal and external stakeholders as well as user research to define product features and goals. Balance business requirements with user needs and align the rest of the product team to the vision

Analysis, Synthesis, & Ideation: Review product usage data and user feedback to understand our users’ experience of the product. Communicate research and analysis findings through conceptual modeling, flowcharts, personas, storyboards, and scenarios, and present these artifacts to internal stakeholders to drive product decisions and design choices

Wireframing, Prototyping, & Requirements Definition: Design new products, interfaces, and user experiences for web and mobile by creating wireframes, mockups and detailed design specifications to describe the user experience and interface. Work closely with delivery teams and stakeholders to ensure that design specifications are thorough, technically feasible, meet user goals, and are implemented correctly

Communication & Alignment of Design Rationale: Act as the primary UX representative in strategic discussions, influencing decisions with a user-first perspective. Collaborate with Product to build alignment around product directions and to anticipate the impact of new designs/features on company processes and output

Define & Institute Design Systems & Best Practices: Drive the quality and consistency of our product design by defining standard design practices and patterns for application across the system, based on current best practices and standards of usability and accessibility. Define broad implementation strategies to institute these systems and best practices, mentor others in adopting them, and hold delivery teams accountable to maintaining these standards

Leading and Mentoring: Help align the team to the overall product vision and guide them to get there. Upskill more junior members of the team with guidance and mentorship

Qualification

User Experience DesignDesign Systems DevelopmentStakeholder CollaborationPrototypingWireframingUser ResearchTrendsCollaboration with DisciplinesExperience in Social Safety NetLeadershipCommunication SkillsProblem-Solving SkillsCritical ThinkingMentoring

Required

7-10 years of experience designing and launching software products with seamless customer experiences in complex, fast-paced environments requiring critical thinking

Bachelor Degree in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline a plus, or equivalent experience

Work strategically with stakeholders to define large pieces of work while continuing to deliver high quality mockups

Deep understanding of measuring product and customer success through design

Owns of development and maintenance of Design Systems

Outstanding communication and problem-solving skills, is aware of latest trends and brings them to the team to improve the process

Strong leadership skills with experience mentoring designers and fostering team collaboration

Demonstrated ability to effectively collaborate with partners across disciplines including Product, Engineering, and Marketing