American International Foods, Inc. · 1 week ago
Customer Service Representative (Logistics/Order Processing)
Grand Rapids, MI
Full-time
Onsite
Entry Level
$40K/yr - $50K/yr
1+ years expAmerican International Foods, Inc. is a company focused on providing value in the ingredient distribution business. The Customer Service Representative will manage customer orders, address inquiries, and handle concerns while coordinating with internal departments and managing logistics.
Food and BeverageManufacturingMeat and PoultryOrganic FoodWholesale
Responsibilities
Interact with customers by managing customer orders, order processing, addressing customer inquiries, and handling all customer concerns
Resolve customer complaints or answer customers' questions regarding policies and procedures; escalating complaints or disputes
Compile data for and data entering information into spreadsheets for reports pertaining to activities such as logistics, freight carriers, and order fulfillment
Developing and achieving performance goals and objectives to achieve customer promise expectations
Support sales professionals and maintain every aspect of customer accounts and fulfillment
Coordinate special product requests and assist Purchasing Department with vendor processes
Through coordination with carriers, monitor the flow of freight or inventory, using Web-based logistics information systems to track vehicles or containers
Identifying and eliminating root cause barriers to accuracy, productivity, and quality
Effectively build productive working relationships with peers, leadership, and other departments
Negotiate and booking freight with our network of carriers, as well as resolving freight issues (in collaboration with Imports and Purchasing Departments)
Daily communication and coordination with internal departments such as Sales, Purchasing, Imports, and Accounting
Maintain an appropriate sense of urgency around resolving customer orders, logistics and concerns
Following department SOP’s and use other important internal/external forms and documents; potential recommendations for SOP updates and cross-training with peers
Other duties as required by the business
Qualification
Required
1+ years of Customer Service and/or Logistics and/or Order Processing and/or Purchasing
Excellent written and verbal communication skills
Customer Service Attitude and commitment to serving our customers
Ability to multi-task & work effectively in a fast paced environment
Preferred
Degree in Business Administration, Marketing, Supply Chain or similar field preferred
Food, logistics, transportation, or manufacturing industry experience
Preferred experience with Customer Relationship Management (CRM), Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), or Accounting software
Customer service: 1 year (Preferred)
Logistics: 1 year (Preferred)
Ability to Commute: Grand Rapids, MI 49512 (Preferred)
Benefits
Health | Vision | Dental - Eligible 1st of the month following 30 days of employment.
401K with 4% match - Traditional & Roth options
Paid time off | Paid Holidays & Birthday!
Profit Sharing
Join a rapidly growing & health company with great team comradery!
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Company
American International Foods, Inc.
We are leaders in the food ingredient supply chain who leverage our deep relationships with hundreds of food ingredient producers around the world to provide food and beverage manufacturers the highest quality materials at the best possible prices.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase