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Netrality Data Centers · 2 weeks ago

Senior Data Center Technician

Shawnee, KS

Full-time

Onsite

Mid, Senior Level

3+ years exp

Netrality Data Centers is a growing private-equity backed owner-operator of strategic interconnection properties. They are seeking a Senior Data Center Technician to maintain and monitor the building’s critical infrastructure systems, ensuring compliance with high service and security requirements.

Telecommunications

Responsibilities

Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events

Provide top-tier physical and remote customer service support for local and international Colocation Customers in a 24/7/365 facility

Perform walkthroughs of the facility to visually check and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions

Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications

Perform “rack & stack” tasks for customer IT equipment as required

Perform routine network operation tasks including IT equipment handling and troubleshooting, processing interconnection circuit orders, and general site support

Manage customer package deliveries through receiving, handling, storing, and shipping

Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues

Assist in client deployment strategies and facility expansion planning

Open Crisis Bridge and participate as necessary in response to critical events

Monitor and assist Customer Support requests through use of a Web-based ticketing system including access requests, Remote Hand troubleshooting, and processing orders

Sign visitors in and out of the facility and escort authorized personnel as required

Monitor and assist during planned outages or maintenance windows

Maintain detailed logs of all events, anomalies, inventory, and work tickets

Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues

All other duties as assigned by supervisor(s)

Qualification

Data Center experienceData Center cooling infrastructureData Center power infrastructureCustomer service experienceTechnical certificationsTroubleshooting skillsMultitasking skillsProblem solving skillsOrganization skillsCommunication skillsInterpersonal skillsTeam playerSelf-motivated