IAD Customer Service Baggage Supervisor jobs in United States
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ABM Industries · 2 weeks ago

IAD Customer Service Baggage Supervisor

positionSterling, VA
timeFull-time
remoteOnsite
seniorityMid Level

ABM Industries is seeking a skilled and experienced Supervisor to lead their Baggage Customer Service team in the aviation industry. The role involves ensuring the safe, efficient, and timely handling of luggage while overseeing a team of handlers and coordinating with other departments to maintain high standards of safety and service.

Facilities Support ServicesFacility ManagementJanitorial Service
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H1B Sponsor Likelynote

Responsibilities

Lead and manage the daily operations of the Baggage Team
Make sure all services meet safety rules, airline standards, and company policies
Monitor performance, solve problems, and improve how things are done
Manage team schedules, staffing needs, and workflow to ensure smooth service delivery
Train, coach, and support team members to meet high customer service standards
Track performance and financial results, helping the division stay on budget
Build strong working relationships with airline partners, airport staff, and other teams
Stay up to date with industry trends, changes in regulations, and customer needs
Help plan for future growth by improving services and finding new opportunities
Represent the team at meetings, events, and with external partners

Qualification

Supervisory experienceSafety procedures knowledgeCustomer service standardsBudget managementAviation backgroundBilingualLeadership skillsCommunication skillsOrganizational skills

Required

High school diploma or equivalent work experience
Experience as a supervisor or team leader (aviation or transportation a plus)
Strong knowledge of safety procedures and service standards
Proficient in the English language
Excellent leadership, communication, and organizational skills
Experience with managing people, schedules, and budgets
Able to work well with different departments and leadership levels
Comfortable working in a fast-paced, changing environment
Must be able to successfully obtain and maintain a SIDA badge

Preferred

Background in aviation, customer service, or airport operations
Experience with planning and business development
Knowledge of aviation technology and wheelchair service systems
Bilingual – especially Spanish or other common airport languages

Company

ABM Industries

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ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
dateFounded in 1909
location
New York, New York, USA
people-size10001+ employees
web-link
http://abm.com

H1B Sponsorship

ABM Industries has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)

Funding

Current Stage
Public Company
Total Funding
$2.2B
2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO

Leadership Team

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Scott Salmirs
President and CEO
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Rene Jacobsen
EVP & Chief Operating Officer
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Recent News

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2025-12-19
Company data provided by crunchbase