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Lone Star National Bank · 3 weeks ago

Systems Support Manager

Data Center - McAllen - McAllen, TX 78504

Full-time

Onsite

Mid Level

3+ years exp

Lone Star National Bank is committed to serving communities with pride and integrity, and they are seeking a Systems Support Manager to ensure that current systems and applications are leveraged appropriately for maximum capacity. This role involves managing system analysis, acting as a point of contact for internal customers, and overseeing the hiring and coaching of reporting staff.

BankingCommunitiesFinanceFinancial Services

Growth Opportunities

Responsibilities

Provides system analysis and updates to various committees and senior management as requested

Works with employees to thoroughly understand the customer need in order to properly translate the issue to project deployment

Acts as a point of contact for internal customers regarding business applications giving advice or escalating issues as appropriate to ensure needs are met

Assists in implementation of change to operational and application components to meet business requirements

Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff

Participates in job specific training and other various Bank training programs, as necessary

Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel

Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel

Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML and ensures adherence by the respective department personnel

Qualification

Banking applications experienceSoftware systems implementationJack Henry softwareBachelor’s degree in CISProfessionalismBilingual in EnglishSpanishEffective communication skillsProblem-solving skillsOrganizational skillsInterpersonal skillsFlexibility

Required

A self-starting team player who possesses a High School Diploma or GED and a Bachelor's degree in Computer Information Systems or a related field

Minimum of three years of prior experience in banking applications

Banking experience required

Working knowledge of software systems implementation and integration

Effective presentation, team facilitation and communication skills are essential for acting a liaison between internal customers, external customers and management

Flexibility, professionalism, ability to work in a highly stressful environment, meet deadlines and perform a variety of tasks with numerous interruptions

Attention to detail, good problem-solving skills and a high degree of mental concentration are required and the ability to multi-task

Good communication, organizational and interpersonal skills