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Ziply Fiber · 3 weeks ago

Consumer Sales Trainer

Everett, Washington, United States

Full-time

Hybrid

Entry, Mid Level

$56K/yr - $94K/yr

2+ years exp

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. The Consumer Sales Trainer will oversee the implementation, scheduling, teaching, training delivery and learning assessment of all aspects of the Consumer Sales personnel.

InternetManufacturingTelecommunications

No H1B

Responsibilities

Develop and implement training strategy, program and curriculum for the sales organization that increases the Direct Sales team’s productivity and performance

Launch all Residential product training, including new products, existing products, and related pricing

Condense complex and technical content, into an effective sales focused framework concerning course development and execution

Sales training facilitation to include scripting, time management, sales efficiency and increase in close rates

Delivery of blended learning model to include both face to face and virtual classroom-based learning

Partner with internal subject matter experts to meet Sales enablement needs and training, billing performance, software and support, routing tools and order entry

Regularly observe team member performance on calls and client communication and provide ongoing coaching, mentoring, and documentation for continual sales performance improvement

Establish and maintain formal and informal key performance indicators to track effectiveness of sales training program and initiatives

Performs other duties as required to support the business and evolving organization

Qualification

Sales training developmentCurriculum designPerformance coachingTelecommunications experienceADDIE frameworkAgile frameworkMicrosoft OfficeCustomer service skillsVerbal communicationWritten communicationOrganizational skills

Required

High school diploma or GED

Bachelor's degree in related field or equivalent professional experience in sales training and development

Minimum of two (2) years' experience in sales training and development, including curriculum design and facilitation

Minimum of one (1) year of proven success in a consumer-facing sales role, such as call center, door-to-door (D2D), or multi-dwelling unit (MDU) account management

Proven leadership experience in managing and delivery sales training programs within fast-growing organizations

Ability to create and maintain an engaging, motivating learning environment that drives performance and development

Fluency in Microsoft productivity tools such as Microsoft Office and Windows