Banc of California · 2 weeks ago
AVP, Business Systems Support
Pasadena, CA
Full-time
Onsite
Mid Level
4+ years expBanc of California is a premier relationship-based business bank focused on providing banking and treasury management services. The AVP, Business Systems Support will oversee the administration and enhancement of the nCino platform, collaborating with stakeholders to optimize commercial lending operations and ensure platform stability.
BankingFinanceFinancial Services
Responsibilities
Lead end-to-end delivery of nCino enhancements, including gathering and translating business requirements into user stories, process flows, and functional specifications
Support the primary nCino administrator, assisting with configuration, workflow enhancements, page layouts, validation rules, data integrations, and user management
Design, build, test, and deploy advanced Salesforce Flows to automate business processes and improve operational efficiency
Utilize and troubleshoot Apex classes and triggers in partnership with development resources; ability to understand Apex logic for impact analysis and solution design
Act as liaison between business units, IT, and vendors to ensure optimal platform performance and solution delivery
Conduct impact analysis related to configuration changes and cross-functional dependencies
Manage upgrades, releases, and change requests in accordance with the Bank’s SDLC and Change Management policies
Support and participate in User Acceptance Testing and develop test cases and scripts ensuring traceability to requirements
Develop and maintain training materials, knowledge-base documentation, and self-service support tools
Create and maintain reports and dashboards; perform data uploads as needed
Participate in annual Disaster Recovery exercises and ensure alignment to business continuity standards
Serve as a mentor and subject matter expert for junior analysts or support staff
Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type
Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Performs other duties and projects as assigned
Qualification
Required
nCino Administrator experience required
4–6+ years of experience in Business or Systems Analysis
3+ years of experience administering nCino with strong understanding of commercial lending workflows
4+ years of Salesforce administration experience with demonstrated proficiency in Salesforce Flow design
Proficiency and understanding of Apex classes and triggers, including ability to read, interpret, and partner with developers on Apex-related solutions
Strong understanding of SDLC, business process design, and cross-functional impact analysis
Experience working with vendors and external technology partners
Strong written and verbal communication skills, including documentation and requirements gathering
Ability to work independently and manage multiple priorities
Knowledge of federal compliance requirements applicable to lending systems (Reg B, HMDA, RESPA, TILA, BSA/AML, etc.)
Experience supporting incident management and system release cycles
High School diploma or equivalent required
Preferred
Bachelor's degree in Information Systems, Computer Science, Business, or related field preferred
Salesforce Administrator certification highly preferred
Additional Salesforce certifications a plus (Platform App Builder, Platform Developer I preferred)
Benefits
You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
Eligible team members receive paid vacation days, holidays, and volunteer time off.
To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
Company
Banc of California
Banc of California provides a full-service banking and home lending to individuals and their businesses and families.
1001-5000 employees
H1B Sponsorship
Banc of California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$20MKey Investors
Patriot Financial Partners
2013-12-05Post Ipo Equity· $20M
2002-08-23IPO
Leadership Team
Ken McMullen
Treasurer
Recent News
Benzinga.com
2026-01-07
2025-12-08
2025-11-12
Company data provided by crunchbase