IT Service Desk Technician jobs in United States
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Labor Credit Union ยท 3 weeks ago

IT Service Desk Technician

positionSuitland, MD
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $23/hr

Labor Credit Union is looking for an IT Service Desk Technician to provide user issue resolution and system access for employees. The role involves troubleshooting technical problems, administering user accounts, and providing first-line support to ensure effective IT operations.

BankingFinancial ServicesMobile Payments

Responsibilities

Process requests for new user account creation and access management
Reset forgotten passwords and unlock locked accounts according to established security protocols
Administer user profiles and permissions within various applications
Troubleshoot technical problems with internal software applications
Provide first-line support, diagnose issues, and offer solutions or escalate complex situations to senior IT Support
Maintain knowledge base of frequently encountered issues and solutions
Effectively communicate with users via phone, email, and in-person interactions to understand and resolve their technical concerns
Document user interactions through ticketing system, track issues, and provide timely updates
Maintain a professional and courteous demeanor while providing technical assistance
Stay up to date on new technologies, software updates, and security best practices
Participate in training programs to enhance technical skills and knowledge
Perform additional job duties as assigned

Qualification

Computer science degreeIT troubleshootingUser account managementTechnical supportAnalytical skillsTask prioritizationCommunication skillsProblem solving

Required

Currently enrolled in or have completed a degree program from an accredited university or college in computer science, information systems, cyber security, or a similar field of study
Ability to work with end users and assess needs, and solutions
Ability to identify and diagnose IT related issues and bring to resolution
Good written and verbal communication skills necessary
Good understanding of computer hardware/software and systems
Excellent problem solving and analytical skills
Ability to prioritize tasks and work independently

Company

Labor Credit Union

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Welcome to Labor Credit Union (formerly DOLFCU) Since 1935, Labor Credit Union has been dedicated to empowering individuals and families to achieve lasting financial success.
dateFounded in 1935
location
Washington, District of Columbia, USA
people-size11-50 employees
web-link
https://www.dolfcu.org/

Funding

Current Stage
Early Stage

Leadership Team

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Hina Khalid, MBA, CCUIP, CUERME
Chief Financial Officer
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Company data provided by crunchbase