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Labor Credit Union · 3 weeks ago

IT Service Desk Technician

Suitland, MD

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

Labor Credit Union is looking for an IT Service Desk Technician to provide user issue resolution and system access for employees. The role involves troubleshooting technical problems, administering user accounts, and providing first-line support to ensure effective IT operations.

BankingFinancial ServicesMobile Payments

Responsibilities

Process requests for new user account creation and access management

Reset forgotten passwords and unlock locked accounts according to established security protocols

Administer user profiles and permissions within various applications

Troubleshoot technical problems with internal software applications

Provide first-line support, diagnose issues, and offer solutions or escalate complex situations to senior IT Support

Maintain knowledge base of frequently encountered issues and solutions

Effectively communicate with users via phone, email, and in-person interactions to understand and resolve their technical concerns

Document user interactions through ticketing system, track issues, and provide timely updates

Maintain a professional and courteous demeanor while providing technical assistance

Stay up to date on new technologies, software updates, and security best practices

Participate in training programs to enhance technical skills and knowledge

Perform additional job duties as assigned

Qualification

Computer science degreeIT troubleshootingUser account managementTechnical supportAnalytical skillsTask prioritizationCommunication skillsProblem solving

Required

Currently enrolled in or have completed a degree program from an accredited university or college in computer science, information systems, cyber security, or a similar field of study

Ability to work with end users and assess needs, and solutions

Ability to identify and diagnose IT related issues and bring to resolution

Good written and verbal communication skills necessary

Good understanding of computer hardware/software and systems

Excellent problem solving and analytical skills

Ability to prioritize tasks and work independently

Company

Labor Credit Union

Welcome to Labor Credit Union (formerly DOLFCU) Since 1935, Labor Credit Union has been dedicated to empowering individuals and families to achieve lasting financial success.

Founded in 1935

Washington, District of Columbia, USA

11-50 employees

https://www.dolfcu.org/

Funding

Current Stage

Early Stage

Leadership Team

Hina Khalid, MBA, CCUIP, CUERME

Chief Financial Officer

Company data provided by crunchbase