TikTok · 3 weeks ago
QA Engineer (Third-party Contractor), TikTok Global E-commerce
Seattle, WA
Contract
Onsite
Entry, Mid Level
$40/hr - $53.50/hrTikTok is a leading destination for short-form mobile video, and they are seeking a QA Engineer to ensure the stability and security of their e-commerce ecosystem. The role involves handling feedback tickets, collaborating with teams to resolve issues, and generating reports on product experience.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Responsible for handling international e-commerce feedback tickets, categorizing and labeling bad cases, analyzing tickets, and summarizing common and typical issues
Follow up on product experience issues, reproduce problems, collaborate with business teams to explore underlying business logic, and drive solutions
Collect and organize various issues, and generate basic data outputs for daily, weekly, and monthly reports
Communicate and collaborate with domestic and international teams to resolve issues
Qualification
Required
Bachelor's degree or above in Computer Science, Software Engineering, or related fields
Experience in e-commerce testing, with strong skills in identifying, diagnosing, and driving issue resolution
Experience in quality operations, with the ability to abstract and summarize common issues from various problems, categorize them, compile data reports, and conduct analysis to produce clear reports
Preferred
Passion for products with strong product awareness, capable of proactively identifying areas for improvement
Detail-oriented with excellent coordination and communication skills
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
Founded in 2003
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
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