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Ritchie Bros. · 12 hours ago

Title Service Representative

Westchester, IL

Full-time

Onsite

Entry Level

1+ years exp

Ritchie Bros. is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Title Service Representative is responsible for securing necessary documents for vehicle title ownership transfers, providing excellent customer service, and ensuring compliance with state requirements.

AuctionsConstructionE-CommerceTransportation

Responsibilities

Review and process documentation for insurance and remarketing customers

Process incoming salvage titles from multiple states and set for sale

Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws

Provide excellent customer service and support by offering solutions and timely responses to external/internal partners

Provides a variety of customer support services through the mail, email, telephone and direct personal contact

Reviews and enters in title work for all customers

Completes application to transfer title ownership

Enters information from titles received from the state into the IAA operating system

Stays current with title/salvage laws in multiple states

Responds to customer questions, complaints and requests

Resolves problems encountered in the effort to transfer title ownership

Performs word processing assignments, filing and related clerical duties

Follows well-established procedures and under close direction of supervisor

Assists with other office functions as needed

Immediately reports all violations of company policy to a supervisor or manager

Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures

Develop employees as part of a progression plan

Maintain a culture of responsibility, accountability, integrity, and execution across span of control

Other duties as assigned per management

Qualification

Title processing experienceTitleSalvage knowledgeCustomer database managementMS Office SuiteCustomer service

Required

1-2 years State/National title processing experience is an asset

Previous knowledge in title and salvage title requirements is a plus

Maintaining customer databases

Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint

Typical Field Office Environment

Benefits

Medical, dental, vision, and basic life insurances

401k plan and RB Global will match 100% for the first 4% contributed

15 days of PTO each year

Company

Ritchie Bros.

Glassdoor3.6

Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.

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