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LensCrafters · 14 hours ago

LensCrafters - Team Lead (Colorado)

Broomfield, CO

Full-time

Onsite

Entry, Mid Level

$19.25/hr - $32.75/hr

1+ years exp

LensCrafters is the largest optical retailer in North America, dedicated to providing exceptional customer service. The Team Lead is responsible for ensuring customer satisfaction, managing store processes, and assisting associates to achieve store success.

E-CommerceEyewearRetail

Responsibilities

Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit

Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas

Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems

Performs work accurately & thoroughly as required. Demonstrates superior product knowledge

Strives to achieve exceptional results with every customer and patient every time

Serves as a responsible alternate store key holder

Brings associate opportunities to the attention of management directly & in a timely manner

Custom fits glasses & precisely places prescription in lenses

Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology

Edges & mounts only when needed & within company guidelines

Ensures finished eyewear meets optical standards & customer requirements

Ensures associates complete training, & routinely conducts eyewear inspections with excellence

Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same

Ensures approved safety programs are implemented & maintained consistently per standards

Creates a safe working environment for all. Demonstrates safe work practices

Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Qualification

Optical experienceBasic optics knowledgeLeadership experienceCustomer service experienceSales skillsProblem solving abilityCommunicatorInter-personal skillsBasic math skillsCash registerEdging & mounting experienceOptical machinery experience