Murgado Automotive Group · 6 hours ago
Toyota of Downtown Chicago General Sales Manager
Chicago, IL
Full-time
Onsite
Director/Executive
$150K/yr - $220K/yrMurgado Automotive Group is redefining the automotive sales experience, seeking a General Sales Manager who leads from the front in customer engagement and deal structuring. This role focuses on driving financial performance, developing management talent, and implementing a modern dealership model that emphasizes transparency and customer satisfaction.
AutomotiveTransportation
Responsibilities
Be visible. Be in the deals. Be on the floor. Engage customers online and in person
Set the pace for your team by working alongside them, not above them
Demonstrate how to handle objections, structure deals, and close with integrity
Own the sales department's financial performance: gross profit, volume, expense control, and net contribution
Partner with the General Manager to establish and refine processes that drive results
Set monthly, weekly, and daily objectives. Track. Adjust. Execute
Recruit, develop, and hold accountable your Desk Manager, Floor Manager, and Digital Sales Manager
Ensure each manager operates with full authority in their domain, and that no domain overrides another without cause
Enforce the Authority Protocol: digital deals are binding, floor deals are binding. No 'double desking.' No broken commitments
Champion the Murgado Digital Dealership Architecture. This is the operating system
Ensure AI tools (Impel, PAM) are deployed correctly and that handoff triggers to the Digital Sales Manager are functioning
Eliminate friction between digital and showroom lanes. The customer experience must be seamless
Review deal logs daily. Know where gross is coming from and where it's leaking
Support T.O. activity and close deals yourself when needed
Ensure F&I integration is smooth and that PVR is maximized without compromising trust
Build a bench. Identify and develop future managers from within
Conduct regular one-on-ones with your management team. Set expectations. Give feedback. Remove obstacles
Own recruiting for sales and management positions. Hire people who fit the model
Set the standard for how customers are treated, digital or in person
Handle escalations that exceed manager authority. Solve problems decisively
Ensure the delivery experience matches or exceeds the sales experience
Oversee daily operations, inventory presentation, and compliance with company processes
Coordinate with marketing on campaigns, events, and inventory merchandising
Partner with Service and Parts leadership on service-to-sales handoffs and customer retention
Qualification
Required
Proven track record as a General Sales Manager, or a high-performing Sales Manager ready to step up
Demonstrated ability to work deals, lead a team, and hit targets consistently
Experience with modern DMS platforms (Tekion preferred) and CRM systems
History of developing people, not just managing them
Strong deal-structuring instincts and the ability to coach others through complex deals
Leadership that balances accountability with development. You build people up while holding the line
Tech-literate. Comfortable with digital retailing, AI tools, and data-driven decision-making
Excellent communication skills with customers, employees, peers, and ownership
Valid driver's license with clean driving record
Flexibility to work evenings and weekends as needed
Benefits
Competitive Compensation: Base salary plus performance-based bonuses tied to gross, volume, and CSI.
Comprehensive Benefits: Health, dental, vision, 401(k) with company match, PTO.
Career Growth: Clear path for growth. We have 13 dealerships locally in Illinois and 31 across the group. Proven GSMs have access to our GM in Training program and a clear path to General Manager.
Employee Discounts: Vehicle purchases, parts, and service.
Modern Tools: You'll work with Tekion, not against a legacy system.
Training: Ongoing development in leadership, deal structure, and emerging technology.
Company
Murgado Automotive Group
Murgado Automotive Group is one of America’s most exciting automotive groups, where you will find an extensive selection of Audi, Alfa Romeo, Bentley, BMW, Buick, Cadillac, Ferrari, GMC, Honda, Infiniti, Mazda, Mercedes-Benz Luxury Pre-Owned, Porsche, Volkswagen & a wide variety of Certified pre-owned vehicles.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Schoonover
Chief Financial Officer
Alex Andreus
Chief Operating Officer
Company data provided by crunchbase