Apply on Employer Site

Banc of California · 5 hours ago

AVP, Business Systems Support

Gardena, CA

Full-time

Onsite

Mid Level

3+ years exp

Banc of California is a bank holding company focused on providing banking and treasury management services to businesses. The AVP, Business Systems Support role involves working with system users and IT personnel to implement technology solutions and support application administration, while managing business requirements and project documentation.

BankingFinanceFinancial Services

Responsibilities

Support system administration tasks and coordinate with vendors for assigned systems and applications under guidance from senior team members as needed

Assist in facilitating communication between business users and IT/vendors during software deployments

Help gather, review, and prioritize business requirements, escalating complex needs to senior staff as appropriate

Work with business experts to document and clarify basic business needs and requirements

Draft and update business requirements and system impacts, focusing on process flow under supervision as needed

Use tools such as Visio to assist in creating flow diagrams illustrating business workflows or system processes, with oversight

Collaborate with the Project Management department to support the preparation of functional specifications and ensure they are written accordingly

Assist in developing and executing test cases, following established procedures

Participate in User Acceptance Testing during software implementation of new developments or modifications, as part of the SDLC process, with direction from senior team members

Help maintain key project documents to support compliance with government, regulatory, and audit expectations

Provide support for business system processes and interfaces, including routine tasks and contributing to process improvements

Adhere to established application support standards and ensure supported applications follow SDLC guidelines

Assist in planning and coordinating system upgrades and releases

Follow the Change Management Process and assist with submitting Requests for Changes

Monitor the Incident Case tracking tool for assigned cases and provide initial support, escalating as needed

Participate in the Annual Disaster Recovery exercise for assigned applications

Support technical studies to assess business systems requirements and provide input on potential solutions

Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions

Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type

Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values

Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct

Performs other duties and projects as assigned

Qualification

Business Systems AnalysisBanking Systems SupportSDLC ProcessIncident Management SystemVendor ManagementCustomer ServiceProcess ImprovementVerbal CommunicationWritten Communication

Required

3-5 years of experience in Business / Systems Analysis is required

Bachelor's degree in Information Systems, Computer Science, or related field or equivalent experience is required

Previous experience supporting banking systems is required

Strong verbal and written communication skills are required due to the high interaction with the various business units, vendors and other IT resources

Ability to work independently with very little supervision

A strong understanding of the Bank's SDLC Process

Working knowledge and understanding of all environments involved with the Business Unit applications, which includes network, server infrastructure, application analysis, and database

Ability to work at most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment

Good working knowledge of the Bank's Change Management Process

Preferred

Experience providing customer service to end-users preferred

Experience using incident management system to document and resolve issues

Experience working with external vendor solutions and parties

Benefits

You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.

We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).

Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.

Eligible team members receive paid vacation days, holidays, and volunteer time off.

To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.