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Thimble · 7 hours ago

(East Region) P&C Licensed Broker Success Associate

United States

Full-time

Remote

New Grad, Entry Level

Thimble is a leading insurtech platform for small business customers and agents, and they are seeking a Broker Success Associate in the East Region. This role focuses on supporting broker sales, onboarding new brokers, and maintaining ongoing relationships to drive results for the broker team.

Financial ServicesFinTechInsuranceInsurTech

Work & Life Balance

Responsibilities

Become an expert with Thimble’s products and services

Be the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happy

Provide brokers with timely and solution‐oriented responses to their business needs

Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats

Support the onboarding process for new brokers while delivering excellent customer service

Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal

Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers

Work closely with Customer Success and the Insurance team to remain aligned on compliance

Collaborate with other teams to provide feedback on broker and user experiences

Qualification

Property & Casualty LicenseCommercial Insurance ExperienceInsurance Broker ExperienceCustomer Service ExperienceHighly OrganizedBachelor’s DegreeZendeskOmniJiraCommunication SkillsAttention to DetailAdaptabilityProject Management