TouchPoint Support Services · 2 weeks ago
MANAGER STRATEGIC PROJECTS & INNOVATION
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $115K/yr
5+ years expTouchPoint Support Services is a company that provides customer-focused support services in healthcare. The Manager, Strategic Projects & Innovation plays a key role in executing enterprise strategy by leading cross-functional initiatives and driving operational transformation to deliver measurable outcomes.
Food and BeverageFood DeliveryHealth CareMedical
Responsibilities
Lead planning and execution of high-priority initiatives sponsored by the SVP. Translate strategic direction into structured project plans with clear milestones, ownership, and success metrics. Manage multiple initiatives simultaneously and provide data-informed updates to leadership
Support enterprise technology deployments in partnership with IT, Analytics, Operations, and vendors. Ensure implementations are operationalized through training, adoption planning, and performance tracking
Serve as the primary business-side project manager for TouchPoint’s Point-of-Sale (POS) strategy and deployments in partnership with Compass Technology. Support end-to-end POS initiatives including new unit openings, conversions, enhancements, and enterprise initiatives such as Retail Order & Pay. Coordinate planning, requirements gathering, configuration, testing, training, and go-live readiness across Technology, Finance, Culinary, Operations, and external partners. Ensure POS solutions align with operational workflows, financial controls, data integrity, and reporting needs. Use POS data to monitor adoption, transaction accuracy, operational performance, and post-implementation optimization opportunities
Coordinate transition activities for new business across operations, technology, and analytics. Track milestones, identify risks, and support rapid issue resolution during early operations
Lead special projects requiring structured execution and analytical rigor. Develop analyses and materials that support executive decision-making and proposal development
Act as a connector between national teams and field operations to ensure initiatives are grounded in operational reality and informed by data
Qualification
Required
Bachelor's degree in Business Administration, Hospitality Management, Finance, Accounting, or a related field
MBA strongly preferred
Proven experience (5+ years) in project management role, with a focus on strategic financial initiatives and driving tangible outcomes
Strong operational and financial acumen
Demonstrated success in developing and implementing operational technologies and processes
Experience in driving cross-functional projects and collaborating with various departments to achieve organizational objectives
Exceptional communication skills, with the ability to present complex concepts to stakeholders
Strategic mindset, capable of identifying business opportunities and implementing innovative solutions
Strong leadership capabilities, fostering teamwork, and empowering team members to excel
Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities effectively
Excellent verbal, non-verbal and written communication skills
Ability to read and comprehend moderately complex instructions, short correspondence, and memos
Ability to write detailed correspondence
Ability to effectively present information in one-on-one and small group situations to other associates of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and interpret bar graphs
Ability to use a financial calculator and compute complex financial calculations and analysis
Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to make sound decisions
Strong planning and analytical skills and attention to detail with ability to multi-task and manage competing priorities
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
TouchPoint Support Services
TouchPoint Support Services is a consumer service firm that offers food, nutrition, and support services to healthcare organizations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Tindell
Chief Financial Officer
Recent News
2025-08-19
Company data provided by crunchbase