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HSL Asset Management, LLC. · 3 weeks ago

Community Director - Encantada Steam Pump!

Corporate Asst Mgmt., Tucson, AZ, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

HSL Asset Management, LLC is a locally owned company that has been shaping Tucson living for 50 years. They are seeking a motivated, service-driven leader to oversee operations, support residents, and inspire the onsite team as the Community Director.

Asset ManagementProperty ManagementReal EstateReal Estate InvestmentRental Property

No H1B

Responsibilities

Managing the Assistant Community Director and Leasing staff and directing, coordinating, and evaluating the Maintenance team

Hiring, terminating, training, motivating and supervising on-site staff, in accordance with HSL standards, including:

New employee onboarding and indoctrination

Annual performance reviews

Review and approval of timesheets

Instructing and advising on-site staff of employee procedures and guidelines

Ongoing training with office staff regarding processes, procedures, workplace safety, etc

Maintaining accurate payroll records

Leading the formulation of annual budgets and is responsible for staying within the established budget guidelines throughout the year

Ensuring all rents are collected when due, posted in a timely manner, and that all bank deposits are made immediately

Performing resident evictions as needed or directed

Communicating effectively with vendors, contractors, and HSL stakeholders concerning work scheduling, billings, certificates of insurance, etc

Managing all aspects of lease terms, including conflict resolution, move-in procedures, eviction processes, safety procedures, and financial transactions

Approving and submitting all invoices to the Corporate Office for payment, maintaining accurate records, and submitting required reports to the Corporate Office as required

Inspecting move-in/move-outs with residents and reviewing all notices to vacate to determine the cause of the move-out

Initiating and implementing policies and procedures to maintain resident communications including service requests, complaints, inquiries, etc

Ensuring all lease files are complete, accurate, approved, and properly executed

Opening the community’s leasing office on schedule and ensuring the condition of the office, common areas, and model apartments meet HSL standards

Attending scheduled corporate management meetings

Reporting all liability and community-related incidents to the Corporate Office immediately

Ensuring that all workers' compensation claims are reported, and proper paperwork is completed

Shopping competition and maintaining awareness of market conditions, competitive changes, and industry trends via monthly surveys, trade publications, professional organizations, local associations, etc., including verifying quality and accuracy of outside advertising sources and providing trend report information as required

Performing all leasing duties as needed

Completing any additional duties assigned by the Regional Asset Manager

Qualification

Property management experienceConflict resolutionCommunication skillsBasic bookkeepingEviction law knowledgeProperty management softwareBilingual (Spanish)Team buildingSalesMarketingCustomer serviceComputer proficiency

Required

Strong communicator

Team builder

Ability to thrive in a fast-paced, community-focused environment

Natural leader and helpful team-player

Problem-solving community representative

Positive attitude and great personality

Ability to succeed in an exciting, energetic, service-oriented, and resident-focused team environment

Managing the Assistant Community Director and Leasing staff

Directing, coordinating, and evaluating the Maintenance team

Hiring, terminating, training, motivating and supervising on-site staff

New employee onboarding and indoctrination

Annual performance reviews

Review and approval of timesheets

Instructing and advising on-site staff of employee procedures and guidelines

Ongoing training with office staff regarding processes, procedures, workplace safety, etc

Maintaining accurate payroll records

Leading the formulation of annual budgets

Ensuring all rents are collected when due

Performing resident evictions as needed or directed

Communicating effectively with vendors, contractors, and HSL stakeholders

Managing all aspects of lease terms

Approving and submitting all invoices to the Corporate Office for payment

Inspecting move-in/move-outs with residents

Initiating and implementing policies and procedures to maintain resident communications

Ensuring all lease files are complete, accurate, approved, and properly executed

Opening the community's leasing office on schedule

Attending scheduled corporate management meetings

Reporting all liability and community-related incidents to the Corporate Office immediately

Ensuring that all workers' compensation claims are reported

Shopping competition and maintaining awareness of market conditions

Performing all leasing duties as needed

Completing any additional duties assigned by the Regional Asset Manager

Communication skills (both verbal and written)

People skills for developing personal connections with staff, vendors, prospective residents, current residents, and HSL stakeholders

Ability to communicate over the telephone and in-person

Function effectively in a sales, marketing, and customer service environment

Identify issues, answer questions, and address concerns in a professional manner

Read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Effectively present information to customers, clients, and other employees of the organization

Read and interpret documents, write short correspondence and memos, and compile routine reports and correspondence

Add, subtract, multiply, and divide all units of measure

Translate financial and legal real estate terminology into common language

Solve practical problems and deal with a variety of variables

Basic bookkeeping, computer, internet, email, presentation, and typing skills

Reliable transportation for use in business related tasks/duties

Valid driver's license and current automobile insurance

40 hour flexible work week

High school diploma or GED equivalent

Preferred

One-year experience and/or training in sales, apartment leasing, property management, real estate, or a related field

ARM, CPM or CAM designations

Working knowledge of or experience with eviction law, Fair Housing mandates and other legal issues affecting property management

Computer proficient in Windows, MS Office, Word, Excel, Outlook, Internet

Experience with various property management software, such as YARDI, RentCafe and YieldStar

Bilingual language skills (i.e., Spanish)

Conflict resolution experience, especially as it relates to staff

Benefits

Bonus compensation: on-call bonuses, community performance-based bonus eligibility, referral bonuses, etc.

Employee lease rental discounts of 20% (excludes Encantada and Flin branded properties)

Comprehensive full-benefits package including:

Paid vacation, personal, and sick time that accrues from day one

Paid off-site and on-the-job training

Medical plans (subsidized by HSL), Dental plans, Vision and Short-Term Disability

Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan and 401k retirement plan with 50% match up to 3% of income