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Bally’s Corporation · 3 weeks ago

Director - Hotel Operations

East St Louis, IL

Full-time

Onsite

Lead/Staff, Director/Executive

$100K/yr - $100K/yr

5+ years exp

Bally’s Corporation is a global casino-entertainment company that owns and operates a variety of gaming and hospitality venues. The Director of Hotel Operations is responsible for overseeing all operational procedures within the Hotel, Valet, and Hotel Sales departments, ensuring high customer service standards and effective staff management.

CasinoGamblingHospitalityOnline GamesResorts

Responsibilities

Responsible for directing the overall operations and staff in hotel, valet and hotel sales department; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives

Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction

Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / VP of Hotel Operations

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals

Create and update departmental policies and procedures to ensure effectiveness and relevance

Ensure property maintenance, physical plant appearance and health sanitation requirements are met and in compliance with regulatory and company standards. Ensures that cleanliness and physical appearance of the property provide a superior guest experience. Responsible for ensuring the highest quality guest experience by promoting purpose and value models throughout all areas of responsibility

Learn, implement, and stay current with all rules, laws, regulations, policies, and Internal Controls pertaining to the Hotel Operations

Be knowledgeable of all product lines of the hotel including catering, rooms, packages, spa, and F&B outlets

Generate new business, close deals, and increase revenue by cold calling, on-site visits, sales tours, and community networking

Identify new business leads by examining local market trends and competition activities

Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letters, and direct mail. As a pro-active sales manager, 100% of time is to be spent on active sales solicitation

Send proposals and confirmations to clients immediately upon holding space

Clearly outline client's room block requirements, suite requirements and meeting and banquet space requirements on booking sheets so that the accurate facilities may be reserved

Obtain document and route all necessary information on definite groups, including billing information, credit application, rooming list, and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to the catering/banquet manager for follow-up

Responsible for staff development and training programs

Responsible for rewards and recognition program to maximize employee engagement

Evaluates team members within department and delivers constructive feedback to employees in regards to performance

Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs

Determines work procedures and expedites workflow

Responsible for employee performance (disciplining, coaching, counseling)

Qualification

Hotel Operations ManagementSales ExperienceBudget ManagementMicrosoft Office ProficiencyCustomer Service ExcellenceStaff DevelopmentGaming LicenseVerbal CommunicationWritten CommunicationTeam Leadership

Required

Bachelor's degree (B. A.) from four-year college or university; 5 years related experience and/or training; or equivalent combination of education and experience

Excellent verbal and written communication skills

Proficient in Microsoft Office Products (Outlook, Teams, Word, Excel)

Proven experience in a sales or marketing role, preferably in the hotel or casino industry

Must be able to obtain and maintain a state Gaming License