This job has closed.

Vertical Cold Storage · 2 weeks ago

Logistics Customer Service Representative (1:00 PM - 9:30 PM)

Kansas City, MO, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Vertical Cold Storage is a leader in the logistics industry, seeking a Logistics Customer Service Representative to ensure customer satisfaction and manage account activities. The role involves acting as a liaison between the warehouse and customers, processing orders, handling complaints, and ensuring accurate billing and product allocation.

Local BusinessLogisticsWarehousing

Responsibilities

Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction

Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule

Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions

Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system

Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel

Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system

Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer

Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution

Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures

Operate multiple phone line system ensuring expedient and courteous response

Maintain inter and intra-departmental workflow by fostering a spirit of cooperation

Maintain a safe working environment by following safety rules and regulations

Support assigned duties of management to assist in the business of the facility