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NEOGOV · 1 month ago

Director of Program Operations (ACPE)(PCN 05-0401)

Juneau, AK

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

NEOGOV is seeking a Director of Program Operations for the Alaska Commission on Postsecondary Education (ACPE) located in Juneau. This leadership role involves overseeing financial aid programs, ensuring compliance with regulations, and managing special projects to enhance operational effectiveness and student access to higher education.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Oversee administration of ACPE and ASLC financial aid programs (grants, scholarships, and loans); school compliance; research and analysis; and special projects and programs

Ensure appropriate standards of management and compliance oversight of program operations and activities

Develop, deploy, and monitor program goals and strategies to ensure program effectiveness and efficiency; develop tools to measure program success

Ensure division activities comply with federal and state laws and all applicable program requirements

Develop and maintain effective working relationships with internal and external stakeholders

Perform strategic and day-to-day problem resolution

Act as functional and security owner of application processing and servicing systems

Recommend changes to regulation and policy as needed; implement approved changes

Interpret and apply laws, regulations, sub-regulatory guidance, and procedures; recommend modifications to statutes, regulations, and policies as appropriate

Lead the agency’s Program Operations Division

Set Division goals; develop and implement strategic plans and associated budgets to meet goals and maintain accountability to stakeholders

Select, train, supervise, and evaluate Division management staff and other assigned staff positions

Collaborate with senior managers and external partners to access essential resources (IT, financial, legal, and related expertise)

Resolve internal and external conflicts

Ensure that all Division communications with customers, partners, and constituents are consistent, accurate, efficient, effective, and professional

Develop management reports summarizing, analyzing, and evaluating Division activity for internal and external performance review and benchmarking

Develop and manage the division budget

Represent the Division in public forums

Lead the Operations’ Divisional management team, and serve on the agency’s extended management team and relevant ad hoc committees

Lead strategic operational and agency initiatives

Develop and chair project committees as needed

Serve as liaison with other divisions, organizations, and states

Analyze strategic issues, propose solutions, and lead implementation

Coordinate Division activities with other senior managers and ensure appropriate documentation of Division work

Participate in setting agency goals and objectives and monitoring agency effectiveness and efficiency

Participate in allocating agency budget and human resources to agency programs and services

Determine when matters require executive director review and elevate appropriately

Perform special projects or research as assigned by the executive director

Qualification

Financial aid operationsStrategic planningCompliance oversightLeadershipAnalytical skillsElectronic loan servicingFinancial management systemsCommunication skillsProblem-solving skillsRelationship building

Required

A bachelor's degree from an accredited college (business administration, accounting, or finance preferred)

Five years of broad mid- to upper-management experience in a financial field. Proven leadership record in loan management, electronic commerce, or large customer service administration is required

Preferred

Management experience in consumer, educational, or federal student lending programs

Benefits

Health insurance (medical/vision/dental), with employer contributions

Employer-paid Basic Life Insurance (additional optional coverage may be available)

Optional group insurance programs, including long-term/short-term disability, accidental death and dismemberment, long-term care, and supplemental survivor benefits

Flexible spending accounts for eligible health care or dependent care expenses

Membership in PERS or TRS

Employer contributions to defined contribution or defined benefit plans, depending on hire date

Contributions to the Alaska Supplemental Annuity in lieu of Social Security

Optional enrollment in the Alaska Deferred Compensation Program

Personal leave accrual, with increases based on time served

Twelve paid holidays per year