Ingram Micro · 3 weeks ago
Platform Operations Manager
Williamsville, NY, United States of America
Full-time
Onsite
Senior Level
$84K/yr - $144K/yr
5+ years expIngram Micro is a leading technology company for the global information technology ecosystem. The Platform Operations Manager will focus on operational workflows, efficiency, quality, and optimization of workgroup, while coaching team members and ensuring a great customer experience.
ConsultingElectronicsInformation ServicesInformation TechnologyLogisticsSoftwareSupply Chain ManagementVoIP
Responsibilities
Oversee daily team operations - monitor metrics, supervise associates, drive staffing and scheduling excellence, and ensure service level agreements are met
Use Lean, Six Sigma, and/or other continuous improvement methodologies to streamline workflows, reduce costs, and deliver measurable performance improvements
Establish and enforce comprehensive quality control procedures, including workflow monitoring, audits, compliance checks, and corrective/preventive action management
Monitor key performance indicators (KPIs) and use data-driven insights to identify trends, root causes, and opportunities for improvement in service delivery, quantity, timeliness, and accuracy
Coach, mentor, and develop associates—delivering targeted training on best practices in customer service, operational processes, and quality assurance.
Collaborate effectively with process stakeholders to develop initiatives and strategies that maximize efficiency, improve quality, and deliver outstanding customer experience
Manage Platform Operations teams through onboarding, coaching, development, and top talent retention
Conduct bi-weekly 1:1's with all team members; review challenges, wins, and associate development plans. All 1 on 1’s to be logged in Power Coach
Provide second level escalation support for process and/or operation related issues
Use leadership and focus to leverage the strengths of the team and each team member
Create an environment of accountability, responsibility, and collaboration
Qualification
Required
A high school diploma (or equivalent) required, bachelor's degree preferred (or additional relevant experience in a related field)
Minimum of 5 years' functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience
Proficiency with call center management systems, performance analysis, and customer experience platforms
Certification in Lean, Six Sigma, and/or other continuous improvement methodologies
Benefits
Healthcare benefits
Paid time off
Parental leave
401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Company
Ingram Micro
Ingram Micro is a provider of technology products and supply chain management services.
10001+ employees
H1B Sponsorship
Ingram Micro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (76)
2023 (51)
2022 (54)
2021 (52)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-29Private Equity
2020-12-09Acquired
1996-11-01IPO
Leadership Team
Paul Bay
Chief Executive Officer
Mike Zilis
Chief Financial Officer
Recent News
2025-12-26
Company data provided by crunchbase