Sonnenalp Hotel of Vail · 3 weeks ago
Spa Concierge
Vail, CO
Full-time
Onsite
New Grad, Entry Level
$21/hr - $27/hrSonnenalp Hotel of Vail is looking for a part time seasonal Spa Concierge. The Spa Concierge will be the primary point of contact for guests at the Spa, assisting them with appointments and ensuring a high level of guest satisfaction.
Hospitality
Responsibilities
Answer phones in a prompt manner, answer guests' questions, and book appointments accurately/efficiently (maximizing revenue)
Schedule appointments while adhering to Leading Hotel of the World (LHW) standards
Check guests into appointments, offering an orientation to the Spa
Check guests out of appointments and ensure guest satisfaction with treatments; handle cash, credit card, and room transactions accurately
Facilitate communication between guests and service providers
Obtain a thorough understanding of Spa products and services in order to ensure effective and efficient recommendations to guests
Maintain a clean Spa environment and ensure all areas are fully stocked
Coordinate with various departments to meet guests' needs, including: reservations, room service, front desk, engineering and housekeeping
Participate in regularly scheduled training sessions with Lead Spa Concierge and/or Spa Director
Opening and Closing of the Spa area in an effective and efficient manner using daily checklists
Sell retail to guests and close sales for aestheticians/therapists
Participate in performing monthly retail inventory
Qualification
Required
High School Diploma
Effective communicator with the ability to work in a team-environment
Proficient in English language (oral and written)
Customer service and sales experience
Ability to work in a fast-paced environment and adapt to any new changes in policies or procedures with minimal issues
Self-initiator with well-rounded problem-solving skills
High attention to detail
Maintain a high level of guest service and exceed all guests' expectations when possible
Knowledge of Hotel policies and procedures, outlets and specials
Ability to lift 20 lbs
Must be able to stand for 8-10 hours during shift
Preferred
Resort and/or spa experience preferred
Experience with computer software systems, including but not limited to: Spa Soft, Microsoft Office (particularly Outlook), HMS, HotSOS
Benefits
Resort Discounts
Holiday Pay Sick Pay
401(k) Retirement Plan & Roth 401(k) •After one year and 1000 hours worked
Employee Assistance Program
Parking Credit or Discounted Bus Passes
Company
Sonnenalp Hotel of Vail
EXCEPTIONAL PEOPLE CREATING A WORLD CLASS EXPERIENCE! Through four generations, the Sonnenalp has grown into a world-class hotel and unique among Vail lodging, offering the finest in luxuries and comforts, as well as our renowned personal service.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase