Marriott Vacations Worldwide · 1 month ago
Quality Assurance Verification Loan Officer (The Welk - HVO)
Hyatt Vacation Club at The Welk
Full-time
Onsite
Entry, Mid Level
$26/hr - $28/hr
1+ years expMarriott Vacations Worldwide is seeking a Quality Assurance Verification Loan Officer to ensure customers have a clear understanding of their purchase process. The role involves analyzing company processes, auditing sales recordings, and collaborating with various departments to maintain quality assurance and customer satisfaction.
HospitalityHotelRentalTourismTravel
Responsibilities
Meet and actively engage with customers to present the contract and related documents to ensure they have a firm and accurate understanding of the product purchased and its terms and conditions, that the product purchased fulfills the customer’s needs, and that the purchase process has adhered to all Company policies and business guidelines
Possess (or demonstrate strong potential to develop) a deep understanding of the closing paperwork and processes, quality assurance processes, and contract creation and sales processes, for at least one sales center site. In addition, possess (or demonstrate strong potential to develop) a deep understanding of the Company’s training materials, policies, products and programs, and draw from and analytically apply this knowledge to address all questions raised by customers during and after the closing process
Convey to customers this position’s function as a knowledgeable contact point throughout the purchase process
Collaborate with Sales, Contracts, Underwriting, and other departments to ensure uniform messaging to customers and deliver a smooth and efficient closing experience, including collaboration with different levels of employees within other departments where necessary
Promptly and thoughtfully respond to customer inquiries in a customer-friendly manner and proactively seek resolution to customer inquiries or challenges, including developing tailored solutions that align with the Company operations and values
Examine all closing materials, including the contract documents, in advance of meeting with customers, to ensure all materials have been properly prepared and minimize delay in the closing process
Follow specific verbiage when presenting to owners and acknowledge consent for the QA process to be Audio/Video recorded
Analyze all closing materials after meeting with customers to ensure accuracy and completeness prior to sending it to the Contracts department for processing
Notarize documents, as needed
Ensure customers complete the closing process with all necessary paperwork and information
Actively participate in all department training sessions and support trainers, as needed
Provide feedback to the department management team, particularly as related to potential quality assurance challenges or opportunities to improve processes and assist in developing further business operations where applicable
Authenticate that the sales presentations leading to closings comply with the Company’s training, policies, and values
Audit video and audio recordings to guide determinations of any coaching or corrective actions needed
Document quality assurance standards and procedures, and collaborate with or support other quality assurance teams, such as Welk Resolution Center, to ensure the Company’s quality assurance and customer service standards are met
Monitor and report on quality assurance and Sales performance at select sites
Assist with contract creation processes, as needed
All other duties as assigned that are of a similar nature to the other job duties and responsibilities
Must be comfortable with, and display the ability to exercise independent, sound judgment for a substantial portion of all work duties, with limited supervision
Follow all Company and department training, values, policies, and procedures
Adhere to the attendance policy and report to workstation at scheduled times
Strive to continually improve product knowledge and presentation skills; strive to continually improve in all areas of responsibility
Other duties as assigned by a Manager
Qualification
Required
This position requires a current and active California real estate license
The incumbent is required to maintain an active and in good standing professional Real Estate License where mandated by law
Bachelor's degree (or equivalent)
At least 1 year of experience in the Company's QA/VLO department or in a Quality Assurance role similar to this position, Vacation Ownership Sales, or other sales environment
Demonstrates strong product and program knowledge, and strong understanding of how to respond to customer questions in a positive, customer-friendly manner
Consistent record of good customer service, participation in training, and solid performance in QA/VLO role
Consistent record of working independently and bringing recommendations/ideas to the team
Proficient in Word, Excel, and Microsoft Office
High level of integrity and unwavering ethics
Strong interpersonal skills and enjoys dealing with customers
Strong organization, planning, and time management skills
Good analytical skills
Good ability to multi-task
High attention to detail
Professional verbal and written communication skills
Positive culture builder and ability to operate effectively in a team environment
Preferred
Notary license preferred
Benefits
Incentives
Benefits and perks
Company
Marriott Vacations Worldwide
Marriott Vacations Worldwide is a tourism company that offers vacation ownership, exchange, rental, and resort.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.98B2025-11-18Post Ipo Debt· $470M
2025-09-04Post Ipo Debt· $575M
2024-03-14Post Ipo Debt· $430M
Leadership Team
Raman Bukkapatnam
Executive Vice President & Chief Information Officer
Scott Weisz
Executive Vice President, Strategic Business Operations
Recent News
2025-12-12
2025-11-18
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