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CTDI · 2 weeks ago

2nd Shift Quality Supervisor

Coatesville, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers. The Quality Supervisor is responsible for ensuring consistent quality of production by supervising quality control processes, conducting audits, and training staff to meet quality standards.

Telecommunications

No H1B

Responsibilities

Supervise and coordinate incoming, in-line, and final quality control testing and processes

Perform quality audits by assuring products and processes meet required customer and internal quality standards and requirements

Conducts visual and physical inspections of company products and materials

Analyze data, generate reports, and provide recommendations for improvement to enhance overall product or service quality

Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations

Train and mentor quality control staff, providing ongoing coaching, development opportunities and department procedures

Communicate with customers and internal management to provide updates and address any concerns or issues

Provide training to ensure adherence to quality standards and regulatory requirements, meeting both company and audit specifications

Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment

Collaborate with cross-functional teams to identify and resolve quality issues

Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors

All other duties assigned, based on the business the warehouse supports

Qualification

Quality leadership experienceRoot cause analysisProcess auditingMicrosoft Office proficiencyProblem-solving skillsLeadership abilitiesInterpersonal abilitiesPresentation skillsDetail-orientedOrganizational skills

Required

2+ years of Quality leadership experience, preferably in a Distribution/Warehouse center environment

Proficient in root cause and trend analysis reporting, with experience in 5Why techniques

Prior experience auditing processes, reporting deficiencies, and drafting work instructions

Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement

Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously

Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication

Capacity to engage with customers in a professional manner

Ability to prepare and deliver presentations

Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint)

United States (Required)

Must be 18 years of age

Preferred

Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus

Previous experience in training and development of quality team members, including supervising temporary staff

Experience working with UKG and Kronos

General knowledge of OSHA Standards

Experience with ISO/9001-2015 & TL 9000 V R6.1/R5.5

Experience with Six Sigma/6S/LEAN concepts and enterprise telecom experience

Associate degree preferred or equivalent work experience