Hoag Health System · 2 weeks ago
Customer Service Specialist I: Centralized Patient Scheduling
2975 Red Hill Ave, Costa Mesa, CA, 92626, US
Full-time
Onsite
New Grad, Entry Level
$21.44/hr - $33.16/hrHoag Health System is a healthcare provider dedicated to serving patients and members. The Customer Service Specialist is responsible for scheduling patient appointments and managing communications to ensure a high-quality experience for patients and providers.
Hospital & Health Care
Responsibilities
Responsible for answering phone calls and scheduling patient appointments
Triages phone calls as necessary
May conduct patient/member pre-certification to ensure coverage for appointments and medical care
Addresses inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal)
Accurately collects and documents information
Adheres to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action
The Customer Service Specialist plays a vital role in supporting patients, healthcare providers, and internal departments
This position is responsible for managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals
The role involves handling high volumes of phone calls with professionalism and efficiency, accurately obtaining, documenting, and relaying information, and ensuring timely and effective communication to facilitate seamless patient care and operational support
Qualification
Required
Responsible for answering phone calls and scheduling patient appointments
Triages phone calls as necessary
May conduct patient/member pre-certification to ensure coverage for appointments and medical care
Addresses inbound and outbound communications across multiple communication channels (e.g., telephone, email, patient portal)
Accurately collects and documents information
Adheres to designated protocols, including protocol for recognition of issues that may require immediate clinical assessment or action
Plays a vital role in supporting patients, healthcare providers, and internal departments
Responsible for managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals
Handles high volumes of phone calls with professionalism and efficiency
Accurately obtaining, documenting, and relaying information
Ensures timely and effective communication to facilitate seamless patient care and operational support
Company
Hoag Health System
Hoag is a nonprofit, regional health care delivery system in Orange County, California.
Founded in 1952
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Braithwaite
President and Chief Executive Officer
Eric Cheung
Chief Legal Officer, General Counsel, Senior Vice President
Recent News
PR Newswire
2025-07-14
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