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Moore · 2 weeks ago

Manager of Credit and Collections

Lanham, MD

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $120K/yr

8+ years exp

Moore is a data-driven constituent experience management company achieving accelerated growth for clients through integrated supporter experiences. The Manager of Credit and Collections is responsible for overseeing the credit and collections process, ensuring compliance, and leading a team to maintain efficient operations.

AdvertisingInformation ServicesMarketingPrintingService Industry

Responsibilities

Directs the activities of the team to maintain effective and efficient operations while ensuring compliance with established standards and practices and fulfillment of critical deadlines

Leads the team planning and management to include recruiting, interviewing, hiring, and training staff; coaching, developing, and mentoring staff; planning, assigning, and directing work; performance evaluation and review of team members; staff rewards

Develops and executes all necessary training for the team, from new systems to upgrades and changes, ensuring that the team remains competent and flexible

Establishes and documents written policy as it relates to the credit and customer set-up process

Effectively interfaces with Sales and Accounting teams, communicating all pertinent details involving any credit and collections items relating to their accounts

Consistently enforces all credit policies

Actively pursues all outstanding amounts due, within established terms and conditions, including application of checks, wire transfers, and credit cards

Performs ongoing review of payment history, including appropriate changes when necessary

Resolves credit issues with customers

Prepares monthly KPIs to include but not limited to DSO and over 90-day reporting

Establishes and delivers monthly reporting to leadership

Manages potential bad debts, and the process for past due and delinquent accounts

Responsible for all General Ledger interface, including accuracy and credibility of information

Is involved with banks and financial auditors, as they review all aspects of the credit and collection process

Completes month-end processing and reporting

Qualification

CreditCollections experienceAccounting software proficiencyMicrosoft Office proficiencyInterpersonal skillsResearch skillsSales taxAttention to detail