PrimeWay Federal Credit Union · 2 weeks ago
ITM Teller
Houston, TX
Full-time
Onsite
Entry Level
1+ years expPrimeWay Federal Credit Union is seeking an ITM Teller to provide real-time teller assistance to members through video transmission. The role involves processing various financial transactions while ensuring excellent customer service and adherence to security and compliance requirements.
FinanceFinancial ServicesNon Profit
Responsibilities
Through video transmission via the Interactive Teller Machine (ITM), processes a variety of financial transactions, including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures proper endorsements and identification are obtained and follows Credit Union policies and procedures
Works with multiple software programs concurrently to complete transactions, and communicates with more than one member simultaneously
Provides a high level of professional and courteous service while observing due diligence for the validity of transactions
Performs end-of-day balancing according to procedures. Adheres to security, audit, and compliance requirements
Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members’ needs
Attends job-specific training classes as requested by the manager. This includes, but is not limited to, completing annual BSA/AML Compliance Training and understanding employees’ roles in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training
Demonstrates a commitment to the culture of PrimeWay by adhering to the G-VAL-HI promise, by openly contributing to the success of others on the team, and by living by the core values that define the CARING culture
Perform other duties as assigned by the manager
Qualification
Required
Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines
Accurate, detail-oriented, and organized
Must be able to work under moderate supervision
Able to multitask in order to serve multiple members simultaneously
Good knowledge and understanding of Credit Union products, services, policies, and procedures
Must be able to maintain a high level of confidentiality
Able to cross-sell credit union products and services, achieve monthly goals by sending referrals to other retail locations
Good knowledge and understanding of regulatory compliance is necessary to perform job responsibilities successfully. This includes, but is not limited to, REG.CC and CTR requirements
Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties
Must be able to use multiple software applications simultaneously
Must have excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment
Must be comfortable, professional, and friendly on camera
Minimum of 1 year of experience in a bank teller, Teller Supervisor, performing cash handling and/or customer service, or similar position
High school diploma or equivalent
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs
Must be capable of climbing/descending stairs in an emergency situation
Must be able to operate routine office equipment, including telephone, copier, facsimile, and calculator
Must be able to routinely perform work on a computer for an average of 6-8 hours per day
Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable, and timely attendance
Company
PrimeWay Federal Credit Union
You care for the community. We care for you. At PrimeWay Healthcare Community Credit Union, we’re more than a financial institution.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Weatherli Holt
SVP/Chief Financial Officer
Brent L. Vannoy
SVP, Chief Risk & Legal Officer
Recent News
Morningstar.com
2025-06-02
Company data provided by crunchbase