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ASSA ABLOY Group · 5 hours ago

Representative Customer Service (General Calls)

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

ASSA ABLOY Group is a global leader in access solutions, and they are seeking a Representative Customer Service to assist customers with information requests and resolve complaints. The role involves ensuring phone coverage, processing inquiries, and collaborating with other departments to meet customer needs.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

Responsibilities

Ensure phone coverage for set business hours. Communicate with customers to answer their inquiries and solve all issues that may arise

Process incoming inquiries in Customer Care

Process RMA’s/CCF’s

Process information in appropriate computer programs as required. This includes but is not limited to CRC Dash (and related programs), JD Edwards, and Microsoft Office programs

Work with other departments as needed to ensure that we meet our customer needs

Operate within and help to improve work procedures for Customer Service using lean manufacturing principles

Strive to develop and maintain a high standard of product knowledge, sharing that knowledge with Sales Reps, Customers, Team members and other Employees

Conform with the organizations ISO 9001 & 14001 requirements

Other duties or projects as assigned

Qualification

Customer service experienceSoftwareManufacturingISO 9001 & 14001 complianceEnglish language proficiency

Required

High school diploma or general education degree (GED) with some college or technical training in mechanics or electronics; two to five years experience in a customer service related position, preferably in a manufacturing environment; or equivalent combination of education and experience

Proficiency in word processing, spreadsheets, email, and order processing software

Possess a working knowledge of inventory, manufacturing and database software

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English

Write routine reports and correspondence in English

Speak effectively before groups of customers or employees of organization

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees