Udemy · 6 hours ago
Director, Digital Customer Success
San Francisco, CA
Full-time
Hybrid
Director/Executive
$200K/yr - $235K/yrUdemy is an AI-powered skills acceleration platform dedicated to transforming lives through learning. As the Director of Digital Customer Success, you will lead the digital customer success strategy to enhance customer retention, expansion, and advocacy, while building scalable processes that directly impact revenue growth and satisfaction.
E-LearningEdTechEducationTraining
Responsibilities
Develop and execute comprehensive digital customer success strategies that drive product adoption, reduce churn, and increase customer lifetime value
Lead and mentor a team of customer success professionals focused on the digital customer experience, fostering a culture of excellence and continuous improvement
Design and implement scalable customer success programs that can effectively serve diverse customer segments
Partner with customer success leadership, product, marketing, and sales teams to create seamless customer experiences across all digital touchpoints
Analyze customer data and success metrics to identify trends, opportunities, and areas for improvement in the customer journey
Build strong relationships with key enterprise customers, serving as an executive sponsor for strategic accounts
Drive cross-functional digital initiatives to enhance customer onboarding, adoption, and expansion processes
Present customer insights and success metrics to executive leadership, providing strategic recommendations for business growth
Qualification
Required
Proven track record of leading customer-focused teams in a SaaS or technology environment, with demonstrated results in customer retention, satisfaction, and growth
Experience developing and executing digital customer success or customer experience strategies that scale across large customer bases
Strong analytical skills with the ability to leverage data and metrics to drive decision-making and optimize customer outcomes
Excellent communication and presentation skills, with experience engaging with executive-level stakeholders and customers
Experience with customer platforms, CRM systems, and analytics tools to manage and measure customer relationships and experiences
Demonstrated ability to build and lead high-performing teams in a fast-paced, dynamic environment
Track record of partnering effectively with cross-functional teams including product, sales, marketing, and support
Experience managing customer programs for enterprise and mid-market customer segments, whether in customer success, customer experience, or related customer-focused roles
Benefits
Full access to Udemy courses
A monthly UDay to invest in yourself
A budget to spend on whatever helps you improve
Company
Udemy
Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals.
Founded in 2009
1001-5000 employees
H1B Sponsorship
Udemy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (31)
2023 (26)
2022 (44)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$511.38MKey Investors
Mindrock CapitalBenesseSharesPost Investment Management
2025-12-17Acquired
2025-05-30Post Ipo Debt· $200M
2021-10-29IPO
Leadership Team
Hugo Sarrazin
President and CEO
Alex Mozes
Senior Director of Customer Experience
Recent News
2025-12-26
Mexico Business
2025-12-26
Company data provided by crunchbase