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Grubhub · 3 hours ago

Senior Market People Leader

Springfield, Massachusetts Metropolitan Area

Full-time

Hybrid

Senior Level, Lead/Staff

$119K/yr - $149K/yr

8+ years exp

Grubhub is seeking a Senior Market People Leader, HR Business Partner (HRBP), to strategically partner with regional leadership teams across multiple states. This role involves translating the field's people strategy into actionable programs, enhancing leadership capability, and addressing operational challenges within a complex workforce environment.

E-CommerceFood and BeverageFood DeliveryMarketplace

Responsibilities

Serve as the primary strategic HR partner to Regional Vice Presidents and Market Operations Directors across multiple markets

Recommend, translate, and execute people initiatives aligned with operational goals, including workforce planning, leadership capability, retention, and culture

Anticipate emerging needs and challenges, proactively offering solutions—not just surfacing issues

Use data, trends, and insights to inform decisions and create interventions that scale across regions and store formats

Lead with a high level of independence, navigating ambiguity while influencing leadership toward optimal people decisions

Influence leaders toward effective, long-term people decisions through strong judgment, business acumen, and operational understanding

Operate with end-to-end ownership, shifting fluidly between strategic planning, project execution, and tactical tasks that support daily operations

Drive and support enterprise initiatives (performance cycles, compensation reviews, org design changes, HR system launches) while ensuring field execution and adoption

Build repeatable, scalable processes that reduce manual lift for stores and improve consistency across regions

Establish rhythms, standards, and operating mechanisms that ensure consistency of HR support across regions

Diagnose root causes of operational and people challenges such as turnover, staffing models, leadership gaps, and team effectiveness, and develop targeted, scalable solutions to address them

Partner with field leaders to design and execute workforce plans that support current and future business needs, including staffing strategies, labor optimization, performance management, and leadership bench development

Implement interventions that improve operational readiness, strengthen leadership performance, and reinforce long-term organizational health across markets

Use analytical and dashboards to generate insights and make data-backed recommendations that enhance workflows, shift behaviors, and influence long-term strategy

Serve as the escalation point for complex employee relations matters across multiple districts

Guide leaders in consistent application of policies, values, and leadership behaviors

Shape and reinforce programs that enhance engagement, build teamwork, and reduce avoidable employee friction

Partner with Talent Acquisition on hiring strategies, forecasting, and capability planning for leaders and hourly teams

Support and influence leadership development, succession planning, career pathing, and bench readiness for multi-unit operations

Coach leaders to elevate their decision-making, communication, and team leadership effectiveness

Ensure all practices comply with federal, state, and local requirements across a growing multi-state footprint

Partner cross-functionally to ensure strong execution of core HR programs including benefits, compensation, accommodations, investigations, and performance cycles

Apply strong risk judgment to protect the business while maintaining trust and fairness across teams

Lead people-related components of change tied to new market expansion, org design shifts, process improvements, or structural realignments

Diagnose operational inefficiencies and create scalable HR processes that support growth and reduce complexity for leaders

Influence field adoption of new tools, systems, and workflows through clear communication and partnership

Qualification

HR Business Partner experienceMulti-unit operationsAnalytical mindsetChange managementEmployee relationsLeadership developmentInfluencing skillsCommunication skillsRelationship-buildingProblem-solvingTeam leadership