Apply on Employer Site

Cambria · 2 weeks ago

Service Desk Automation Intern

Belle Plaine, MN

Internship

Onsite

Intern

Cambria is a company dedicated to philanthropy and employee well-being. They are seeking a Service Desk Automation Intern to help revolutionize IT support by designing and deploying AI-powered workflows within their Atlassian Ecosystem.

ManufacturingReal Estate

H1B Sponsor Likely

Responsibilities

Complete and present a capstone project related to department business needs. This will include research, analysis, and presenting the overall findings and suggestions to peers and Cambria Leaders

Build the "Brain": Help configure and train our Jira Virtual Agent (AI Chatbot) to recognize user intent and resolve issues automatically without human intervention

Automate the Boring Stuff: Design and implement "Automation for Jira" rules (using smart values, branching logic, and webhooks) to route tickets, send alerts, and update statuses automatically

Data Preparation for AI: Audit and optimize our Knowledge Base (Confluence). You will structure the documentation so our AI Agents (Rovo) can effectively "read" it and provide answers to employees

Prompt Engineering: Experiment with and refine system prompts to ensure our AI Agents provide accurate, empathetic, and safe responses

Analytics: Track the performance of your automations. How many hours did you save the team this week?

Qualification

Jira Service ManagementAutomation for JiraPythonJavaScriptConfluenceCuriosityPrompt EngineeringProblem-solving

Required

Currently pursuing a Bachelor's or Master's degree in Computer Science, Data Science, Information Technology, or a closely related technical field

Expected graduation date of 2026, 2027, and 2028

Previous internship experience or relevant project-based work in a technical role is a plus

.NET, Oracle PL/SQL & APEX, JavaScript, React, Python, GitLab

Preferred

Familiarity with basic scripting concepts (Python, JavaScript, or JSON) is highly preferred

Experience with Jira or Confluence (even as a user)

Hobbyist experience with LLMs (ChatGPT, Claude, etc.) and prompt engineering

Company

Cambria

Glassdoor2.9

Cambria countertops combine innovative design and durability for a lifetime of beauty.

Founded in 2001

Le Sueur, Minnesota, USA

1001-5000 employees

http://www.cambriausa.com

H1B Sponsorship

Cambria has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)