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Planned Parenthood of Illinois · 2 weeks ago

Vice President of Information Technology

Chicago, IL

Full-time

Onsite

Director/Executive

$192K/yr - $230K/yr

10+ years exp

Planned Parenthood of Illinois (PPIL) is seeking a Vice President of Information Technology (VPIT) to lead their information technology and digital systems. This role involves stabilizing the IT environment, leading a digital transformation, managing vendor relationships, and ensuring cybersecurity and compliance across all operations.

Hospital & Health Care

Responsibilities

Lead the stabilization of PPIL’s IT environment to ensure reliable network performance, endpoint support, and secure access across all 13 health centers, the telehealth platform, two separate datacenters and the administrative offices

Oversee daily IT operations including helpdesk responsiveness, device lifecycle management, and system monitoring

Establish and track Service Level Agreements (SLAs) to ensure accountability and consistent service delivery

Implement structured change management and documentation practices to minimize downtime and risk

Drive operational excellence and transparency through standardized reporting on uptime, service tickets, and system availability

Serve as PPIL’s Chief Information Security Officer (CISO) with responsibility for the security of all data, systems, and digital assets

Develop and execute a comprehensive cybersecurity strategy in alignment with Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), Planned Parenthood Federation of America, Inc. (PPFA) Information Security and Accreditation Technology EOPs (Essential Organizational Practices)

Ensure that PPIL’s IT environment, systems, and policies prove ongoing compliance with Planned Parenthood Federation of America’s (PPFA) Accreditation requirements and that documentation is consistently maintained as evidence of continued adherence

Conduct annual security audits, vulnerability assessments, and incident response exercises

Strengthen organizational cybersecurity awareness through training, testing, and proactive communication

Collaborate with PPFA InfoSec/IBM, OnShore Networks, CyberMaxx, Triaxiom and PrivaPlan to ensure security posture consistency and reporting rigor. Set up measurable KPIs and quarterly reporting to the COO and Board Audit & Risk Committee

Oversee all major IT vendor relationships and multi-year contracts, ensuring alignment with PPIL’s strategic, operational, and fiscal interests

Negotiate Master Service Agreements (MSAs), volume-based pricing, and multi-year commitments to achieve cost savings and value-added services

Develop and implement a Vendor Management Framework to assess vendor performance, compliance, and ROI

Ensure all vendor engagements include clear deliverables, escalation paths, and metrics for accountability

Collaborate with Finance and Legal to establish formal vendor review processes and renewal checkpoints

Serve as the executive sponsor for PPIL’s strategic vendors (Meridian IT, Paragon Micro, OnShore Networks, CyberMaxx, AT&T, Comcast, Zendesk, and PPFA-affiliated service providers)

Exercise strong financial leadership in managing multimillion-dollar operating and capital IT budgets

Proactively forecast IT expenditures, assess ROI, and ensure spending aligns with PPIL’s strategic and fiscal priorities

Partner with Finance to establish cost allocation models that distinguish operational vs. capital expenditures

Lead cost-savings initiatives through contract renegotiation, vendor consolidation, and cloud migration optimization

Present quarterly financial and operational performance updates to the COO and CFO, ensuring transparency and accountability in all IT spend

Evaluate technology investments through a business-value lens, prioritizing solutions that improve efficiency, compliance, and mission impact

Develop and execute a multi-year IT transformation roadmap to modernize infrastructure, business systems, and digital workflows

Define and implement a Business and Data Architecture Plan integrating EPIC, NetSuite, Paycom, Salesforce, Zendesk, Tableau, Microsoft 365, and other enterprise systems

Drive business workflow automation initiatives that reduce administrative burden, improve efficiency, and enhance the patient, staff, and donor experience

Ensure that business applications and digital solutions are purposefully designed for PPIL (with PPFA as appropriate) to enable and expand patient care services, streamline front-line operations, and improve access to care

Lead the established IT Steering Committee—composed of the CFO, General Counsel, and VP of Medical Services—to guide technology investment decisions and ensure alignment with PPIL’s strategic, financial, legal, and clinical priorities

Oversee the IT Working Group, a cross-functional team of departmental leaders responsible for reviewing and vetting project proposals, confirming business requirements, and elevating qualified opportunities to the Steering Committee for prioritization and approval

Strengthen governance practices by implementing transparent evaluation criteria, project scoring models, and progress reporting dashboards

Identify and lead opportunities for managed services and cloud-based platforms that expand PPIL’s technical capacity and operational agility

Collaborate closely with clinical, operational, and administrative leaders to ensure that technology investments directly advance PPIL’s mission, compliance standards, and patient-centered outcomes

Establish a data governance framework that ensures integrity, security, and consistency across all clinical, operational, and financial systems

Advance Tableau Cloud analytics capabilities to provide near-real-time visibility into performance metrics

Partner with PPIL leaders to develop dashboards that drive accountability, compliance, and decision support

Integrate multiple systems to enable unified data access and enhance enterprise intelligence

Rebuild and mentor a high-performing IT leadership team focused on reliability, transparency, and customer service

Lead recruitment and professional development to address skill gaps and build future-ready capabilities in data, cloud, and cybersecurity

Promote a culture of accountability, cross-functional collaboration, and continuous improvement within the BOT team

Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures

Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers

Qualification

Cybersecurity LeadershipFinancial AcumenVendor ManagementStrategic VisionHealthcare IT ExperienceData ManagementCloud ComputingChange LeadershipGovernanceAccountabilityCommunication Skills

Required

Bachelor's degree required; Master's in Information Systems, Business Administration, or Cybersecurity preferred

Prior experience in healthcare data and operations technology management required

Minimum 10 years of progressive IT leadership experience with at least 5 years in an executive role

Proven success stabilizing and transforming IT environments in healthcare or nonprofit organizations

Demonstrated success in strengthening teams through coaching, mentoring, and establishing clear structures, standards, and accountability

Demonstrated strength in financial oversight, vendor management, and enterprise contract negotiation

Exceptional communication skills with the ability to distill complex technical issues, risks, and project updates into terms that are understandable and actionable for non-technical audiences

Expertise in cybersecurity, data management, and cloud computing

Familiarity with HIPAA, HITECH, PCI-DSS, and PPFA IT compliance standards

Commitment to PPIL's mission and values of access, care, diversity, excellence, and stewardship