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KPA · 1 week ago

Director of Revenue Operations

United States

Full-time

Remote

Director/Executive

$140K/yr - $160K/yr

7+ years exp

KPA is a leading provider of Workforce Compliance software and consulting services, seeking a seasoned Director of Revenue Operations to join their team. The role involves managing KPA's tech stack and driving strategic initiatives across the CRM ecosystem to enhance operational efficiency.

ConsultingSoftware

Responsibilities

Plan, collaborate and drive core processes related to the commercial process together with cross functional business owners including: lead generation management, forecasting, performance metrics, commission and quota plan design/implementation, sales coverage model, territory assignments, product management, implementation (provisioning and deprovisioning), service delivery, and contract renewals

Proactively identify opportunities for process improvement and assist management in understanding process bottlenecks and inconsistencies, facilitating a culture of continuous improvement

Oversee operational integration following corporate acquisitions, including mapping processes and data for a seamless transition

Develop and lead KPA’s “deal desk” function to collaborate with sales, product, implementation/service delivery and finance teams in accurately closing new sales opportunities in KPA’s systems

Develop and oversee a data mining operation that delivers new and updated accounts & contact information to the sales & marketing teams, continuously enhancing KPA’s CaPdb

Identify & manage the reporting metrics used by Sales, Marketing, and Finance to determine operational effectiveness

Evaluate and implement tools designed to optimize and improve processes and performance

Evaluate integration of critical business systems to promote seamless and real-time flow of information across the business

Assist in the preparation for monthly executive meetings and quarterly board meetings and participate in those meetings, as needed

Foster organizational alignment by developing valuable networks through clear communication and delivered value, bringing together internal resources to improve company-wide execution

Qualification

Salesforce CRMB2B software experienceData analysisRevenue operationsProcess improvementMuleSoftForecastingTeam leadershipCommunication skillsProject management

Required

7+ years sales/revenue operations experience in B2B software companies, preferably within a SaaS environment

Experience as a people manager with demonstrated ability to lead and actively participate on working teams

Strong analytical and quantitative skills as well as attention to detail

Excellent understanding of standard business practices inside a SaaS company (i.e. sales cycle, CRM applications, reporting, forecasting, territory management and sales compensation, engagement with Finance, Product and Implementation)

Excellent verbal and written communication skills with equally good listening, team leadership and excellence in execution

Proficient working with SFDC (administration and reporting), MS Outlook, Word, Excel and PowerPoint, and MuleSoft

Experience in envisioning & implementing company-wide data projects, such as Quote to Cash and CaPdb

Highly motivated with a mature and positive attitude, a passion for service and strong business and financial acumen

Proven ability to work in a goal and process driven environment centered on driving business value using technology in multiple industry vertical markets

Positive attitude and a team player