Point C ยท 2 weeks ago
Claims Support/Customer Service Representative
Joplin, MO
Full-time
Onsite
New Grad, Entry Level
$30K/yr - $33K/yrPoint C is a National third-party administrator (TPA) that delivers customized self-funded benefit programs. The Claims Support / Customer Service Representative plays a key role in supporting claims operations by providing exceptional customer service and administrative support, assisting members and clients with claims-related inquiries, and ensuring timely processing of documentation.
Health CareHealth InsuranceHospital
Responsibilities
Serve as a first point of contact by answering incoming calls, assisting callers with claims-related inquiries, and routing calls as needed
Provide high-quality customer service to members, clients, and internal stakeholders via phone, email, and written correspondence
Support claims operations by repricing health claims, creating and distributing documentation, and maintaining accurate databases and records
Manage incoming and outgoing correspondence, including mail, faxes, and electronic communications
Collect, file, organize, and maintain confidential office and claims-related documents in both physical and digital formats
Ensure proper handling of sensitive and encrypted documents in compliance with company policies and privacy requirements
Assist with general administrative tasks to support efficient day-to-day office and claims operations
Qualification
Required
Strong written and verbal communication skills, including the ability to actively listen and clearly explain information
Excellent organizational and time-management skills with the ability to prioritize tasks and manage multiple responsibilities
Demonstrated customer service skills with a professional, positive, and empathetic approach
Proficiency with basic computer applications, including word processing, spreadsheets, email, and database systems
High attention to detail and accuracy when handling data and documentation
Ability to work independently with minimal supervision while also collaborating effectively as part of a team
Benefits
Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)
Company
Point C
Point C is a network of self-insured healthcare plan third-party administrators.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Shore Capital Partners
2024-11-19Series Unknown
Leadership Team
Ben Frisch
Chief Executive Officer
William Mcnally, CPA
Chief Financial Officer
Recent News
Venture Capital Access Online
2024-11-21
2024-02-03
2024-01-04
Company data provided by crunchbase