GT Independence · 4 weeks ago
Support Broker CA
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
1+ years expGT Independence is seeking a Support Broker responsible for coordinating Medicaid Waiver services and promoting the personal growth and independence of participants. The role involves building relationships, ensuring compliance with state regulations, and supporting participants in accessing community resources.
Financial ServicesHome Health CareMedicalService Industry
Responsibilities
Promote personal growth, independence, and quality of life for service participants through initial development and ongoing support, monitoring, supervision, and staff training
Build and maintain positive relationships with agency staff, service providers, and individuals/families
Demonstrate knowledge and adherence to GT Mission, Values, and quality service standards
Collaborate with all GT staff and maintain positive working relationships to support team goals and program success
Ensure accuracy, quality, and timeliness of all documentation in compliance with state and agency requirements including HCBS waiver and related requirements
Follow all agency policies and procedures
Monitor and participate in performance improvement initiatives to ensure health, safety, and quality of services for participants
Complete written assignments and reports as required
Maintain all GT trackers accurately and up to date; submit weekly scorecards
Assist participants in forming and sustaining relationships with natural and community supports to promote meaningful community integration and inclusion
Support participants in developing social networks and connections with community organizations to expand valued social relationships
Help participants onboard and access non-Medicaid community supports and resources aligned with Individual Support Plan (ISP) outcomes, including social, educational, and natural supports
Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support
Enroll clients promptly, ensuring all required documents are processed correctly
Provide instruction and counseling to guide participants in problem-solving and decision-making
Advocate and collaborate with individuals and organizations on behalf of participants including regional center and independent facilitators
Support participants in preparing for, participating in, and implementing spending plans
Provide training and guidance on the Individual and Family Directed Supports Option for participants considering directing services and supports in all models
Assist with managing the Individual & Family Directed Budget under all models
Coordinate services with the Financial Support Services provider for participants self-directing services, including guidance on using the Participant-Directed Budget
Provide information and support for recruiting, hiring, managing, training, evaluating, and changing support staff under the Employer of Record Model
Provide guidance on staff financial forms, qualifications, and record-keeping requirements under the Employer of Record Model
Ensure participants and families understand responsibilities related to participant direction, including reporting expenditures and other relevant requirements
Identify and participate in tabling events, Self-Determination conferences, resource fairs, and networking opportunities to promote services and build community connections
Educate participants and external stakeholders about Self-Determination principles and GT processes
Travel will be required to attend events, conferences, training, and other related activities
Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships
Perform other duties as assigned
Qualification
Required
Be 18 years of age or older
Have current, appropriate licensure
Have a master's degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR
Bachelor's degree and two (2) years' experience with the population(s); OR
Registered Nurse (RN) or can have an Associate degree and three (3) years' experience with the population(s)
Successfully complete all required criminal background check(s) pursuant to the State of CA and federal requirements
The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization
Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards
Excellent interpersonal skills
Ability to manage a schedule and frequent travel
Strong desire to help individuals live a life of their choosing
Strong networking skills; knowledge of the local community; ability to connect people to community resources
Proof of state curriculum and any other state-mandated training for this position
Work hours are must remain flexible as work schedule may vary noted due to needs of persons receiving services
Strong oral and written communication skills
Personal computer skills, specifically Microsoft Office products
Strong ability to participate in a highly effective team
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology
Company
GT Independence
GT Independence is a Family-Owned Company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-11-18Private Equity
Leadership Team
John Carmichael
Chief Executive Officer
D. Pearl Barnett
Chief Operating Officer
Recent News
2025-11-20
2025-11-19
Company data provided by crunchbase