TiDB, powered by PingCAP · 2 weeks ago
Director of Professional Service Engineering
San Francisco, CA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expTiDB, powered by PingCAP, is a global player in the massive database market, offering innovative solutions like TiDB Database and Database as a Service. The Director of Professional Service Engineering will lead the implementation and deployment of database solutions, provide technical support, and engage with clients to ensure their business objectives are met.
Cloud Data ServicesDatabaseOpen SourceSoftware
Responsibilities
Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications
Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly
Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices
Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively
Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences
Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success
Qualification
Required
Bachelor's degree or higher in computer science or a related field from a nationally accredited institution
3 years or more of experience in database technical support or related roles
Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus
Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults
Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively
Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team
Company
TiDB, powered by PingCAP
Founded in 2015, TiDB was born from the vision of three talented software engineers who set out to build a database system that would be more scalable and reliable than MySQL, while retaining its rich ecosystem of tools and frameworks.
501-1000 employees
H1B Sponsorship
TiDB, powered by PingCAP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (8)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$641.6MKey Investors
China Growth CapitalYunqi Partners
2021-05-01Series D· $300M
2020-11-17Series D· $270M
2018-09-11Series C· $50M
Leadership Team
Dylan Cui
Co-founder
Edward Huang
Co-Founder | CTO
Recent News
PingCAP (US), Inc.
2025-11-19
PingCAP (US), Inc.
2025-10-09
2025-09-19
Company data provided by crunchbase