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Courier Health · 2 months ago

Implementation Systems Analyst

New York, NY

Full-time

Onsite

Senior Level

$130K/yr - $165K/yr

6+ years exp

Courier Health is on a mission to reinvent how people living with chronic and rare diseases are supported through innovative patient engagement software. The Implementation Systems Analyst will manage relationships with Life Sciences clients, leading platform implementations and providing ongoing support to ensure a seamless client experience and impactful patient outcomes.

Health CareMedicalmHealth

Responsibilities

Lead end-to-end platform implementations from initial scoping and requirements gathering through deployment, go-live, and hypercare support, ensuring timely delivery and seamless client onboarding

Facilitate and QA technical implementation activities including SFTP configuration, API integrations, data mapping and validation, SQL queries for data analysis, and Excel-based reporting to ensure robust platform functionality

Build strategic partnerships with client executives to understand business objectives and configure platform capabilities that maximize impact for their field access and patient services programs

Collaborate cross-functionally with engineering, product, customer engineering, sales, and client success teams to coordinate implementation requirements, resolve technical challenges, and ensure client expectations are met

Partner directly with EMs and CSAs to advance implementation progress and to ensure a smooth handover to the CS team post hypercare

Manage multiple concurrent implementations while balancing competing priorities, timelines, and resource requirements across diverse client portfolios

Translate client feedback into actionable product insights and partner with engineering teams to scope technical enhancements that address implementation challenges or expand platform capabilities

Qualification

SaaS deliveryHealthcare technologyTechnical implementationProject managementSQLAPI integrationsData managementAmbitiousHigh energyWillingness to learnExcelData analysisClient relationship managementInterpersonal skillsCommunication skillsProblem solvingTeam playerPresentation skillsAttention to detail

Required

Bachelors in Information Technology, Healthcare Information Systems or closely related field

Experience in healthcare technology or services

Inspired by our mission to improve healthcare through technology

6-10 years of professional services experience in SaaS delivery, customer success, or account management or at a strategic consulting organization

Experience managing complex projects for enterprise clients, preferably across multiple in parallel with a focus on new platform implementations

Strong interpersonal, communication, and problem solving skills

Deep Analytical mindset, with consistent attention to detail and the ability to explain technical concepts to internal engineering stakeholders and non-technical customers

Team player that thrives working with a diverse set of internal and external stakeholders

Comfortable presenting to executives and large groups

Independent, ambitious and enjoys taking initiative

Experience in, or willingness to learn about, the rare disease/specialty pharma ecosystem, patient journey, and technology

High energy and passion for our clients and the success of their patients

Technical Skills including but limited to SFTPs, APIs, Excel, SQL, data management