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Keller Williams Realty, LLC · 2 weeks ago

Growth Operations Coordinator

Austin, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Keller Williams Realty is the world's largest real estate franchise by agent count, known for its agent-centric and technology-driven culture. The Growth Operations Coordinator plays a key role in supporting the Growth Team by coordinating initiatives, reducing operational drag, and ensuring timely execution of deliverables across various departments.

CommercialFranchiseProperty ManagementReal EstateReal Estate BrokerageResidentialSalesTraining

Responsibilities

Coordinates cross-department collaboration on KWRI’s top value deliverables through KWRI teams, to include Growth, KWU, Marketing/Video/PR, MAPS, Tech/Data, Publishing, Faculty, Communities, KW Next Gen, and KWCares

Supports VP, Growth Operations in ensuring cross department value deliverables are in alignment with the Growth Team GPS and the KWRI GPS

Acts as an operational extension of the VP, Growth Operations in meetings they cannot attend—capturing decisions, action items, and follow-up

Helps reduce silos by ensuring clarity, alignment, and accountability across departments contributing to KWRI’s top value deliverables

Collaborates with deliverables drivers and project managers on maintain clear project plans, timelines, and follow-up systems to communicate executive updates

Creates and maintains simple systems, templates, and reports to support execution and visibility

Keeps key stakeholders, deliverable drivers, the Growth Team and key leaders in the field (specifically ROMs and RMCAs) aligned on deliverable expectations, deadlines, and next steps

Consistently and swiftly escalates risks, delays, or misalignments to the Growth Team as needed with clarity and context

Surfaces insights on how key deliverables are being received and implemented in the field, including communicating/summarizing adoption rates, impact and/or effectiveness towards Growth Goals

Coordinates and supports ROMs & RMCAs with execution of KWRI’s top value deliverables that impact regions, market centers and agents

Supports VP, Growth Operations as an operational liaison between Growth Team and ROM & RMCA communities

Attends all applicable Regional calls, meetings, and task forces to track commitments, timelines, and next steps, especially in support of ROM and RMCA alignment

Engages, supports and assists in moderating ROM and/or RMCA community where appropriate

Collects and organizes insights and available data around implementation, adoption and impact of KWRI deliverables in the field via the ROM and RMCA communities

Collects and socializes best practices for implementing KWRI deliverables from regions and MC leadership and bring success stories to the Growth Team for highlighting

Supports Growth Team, Project Drivers and Marketing/Communications Team and key field leadership on deliverable communications and implementation/adoption expectations

Partners with the ROMs/RMCAs to align workflows, communication scripts, templates, and accountability structures where needed

Qualification

Project CoordinationOperations CoordinationGoogle SuiteMicrosoft OfficeAnalytical skillsCommunication skillsRelationship buildingTime management

Required

Bachelor's degree in Business, Operations, or related field. Four (4) years of relevant education and work experience may be substituted for degree

Minimum of two (2) years of experience in Project Coordination or Operations Coordination, preferably in Real Estate, Financial Services, or closely related industry

Experience in building and maintaining strong working relationships across stakeholder groups and cross department teams

Excellent written and verbal communication (clear and easy to follow/understand)

Highly service-oriented with a calm, professional presence

Ability to organize, prioritize, and manage deadlines, workflow, and team execution in a fast-based and demanding work environment

Comfortable supporting senior leaders and operating on their behalf

High emotional intelligence and conflict de-escalation abilities

Exceptional attention to detail, time management, and follow-through

Comfortable delivering clear deadlines and candid messages while remaining supportive

Ability to manage multiple initiatives simultaneously without losing detail

Ability to synthesize information and surface insights clearly

Polished and professional demeanor

Preferred

Minimum of five (5) years of experience in Project Coordination or Operations Coordination in Real Estate, Financial Services, or closely related industry

Familiarity with real estate, franchising, or professional services environments preferred

Proficient in Google Suite, Asana, Zoom, and Slack