Twist Bioscience · 4 hours ago
Customer Support Representative - AMER
United States
Full-time
Remote
Entry Level
$60K/yr - $80K/yr
1+ years expTwist Bioscience is a leading biotech company that focuses on DNA synthesis. They are seeking passionate customer support representatives to deliver exceptional support to customers engaged in genetics research, ensuring high satisfaction and loyalty.
B2BBiotechnologyChemicalHealth CareLife Science
Responsibilities
Respond to and resolve product, service and order inquiries and problems via email, chat and phone by: identifying the cause of the problem, collaborating with other stakeholders to develop a solution, presenting the solution to the customer, following up to ensure the customer is completely satisfied
Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of Twist’s product line to process
Provide information and guidance to help customers: decide which product to buy, navigate and use our ecommerce website, understand the status of their order
Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders
Generate sales quotes for sales reps within Salesforce quote to cash system
Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures
Qualification
Required
Bachelor's degree, preferably in life sciences or related field
1-2 years work experience in biotech industry
2+ years customer-facing experience
Excellent verbal and written communication skills
Attention to detail
Able to multi-task, prioritize, and manage time effectively
Strong computer skills, familiarity with G-Suite, preferably including Salesforce
Preferred
Flexible work hours are preferred; will be supporting different time zones
Benefits
Bonus
Equity
Generous benefits package
Company
Twist Bioscience
Twist Bioscience is a biotechnology company that offers synthetic DNA solutions, gene synthesis, and variant libraries.
501-1000 employees
H1B Sponsorship
Twist Bioscience has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (14)
2023 (22)
2022 (19)
2021 (4)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$553.11MKey Investors
Capital World InvestorsBiomatics Capital PartnersIllumina
2022-02-09Post Ipo Equity· $250M
2020-01-27Post Ipo Equity· $50M
2018-10-30IPO
Leadership Team
Emily Leproust
CEO
Siyuan Chen
Chief Technology Officer
Recent News
2026-02-03
2026-02-03
2026-02-03
Company data provided by crunchbase