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Neighborhood Health Center · 1 day ago

Risk Manager

Portland, OR

Full-time

Hybrid

Mid Level

3+ years exp

Neighborhood Health Center is a non-profit organization serving underserved patients in Portland, OR. The Risk Manager will identify, assess, and recommend actions for potential exposures to improve patient and staff safety while ensuring compliance with government regulations and standards.

DentalHealth CareMedicalNon Profit

Responsibilities

Coordinates and administers comprehensive risk management activities, including identification, investigation, reduction, and assessment of potential risks. Ensures mitigation strategies are in place and in compliance with federal and state guidelines

Manages the full lifecycle of claims (including FTCA malpractice, workers' compensation, property, cyber, professional liability, general liability, and employment practices) in collaboration with relevant departments and leadership. This includes investigation, follow-up, claim initiation, and informing leadership of associated risks

Collaborates with internal stakeholders to secure and manage organizational insurance coverage

Monitors and reports on internal safety issues, including hotline tips, incident reports, and patient/staff safety events

Analyzes data trends and contributes to development and implementation of risk mitigation and intervention strategies

Acts as an independent reviewer to ensure that safety and compliance risks are identified and investigated in a timely, regulatory standards-aligned manner

Ensures proper documentation and evidence collection in response to incidents and potential claims, meeting legal requirements

Provides regular progress reports and risk recommendations to leadership

Interacts with patients and families regarding complaints or grievances, conducting reviews and investigations as necessary

Performs investigations and responds to incidents/events

Develops, implements, and maintains the Emergency Management Plan (EMP) to address emergency-related risks and losses, incorporating strategies to identify, assess, and mitigate risk

Facilitates and participates in monthly Safety Committee meetings, quarterly safety checks, tabletop exercises, and preparedness drills to support a strong safety culture

In collaboration with the CFO and Director of Risk and Compliance, manages data collection and submission processes for the annual insurance renewal

Provides oversight and guidance to the Risk Management Coordinator, supporting their development and accountability

Qualification

Risk ManagementClaims ManagementEmergency PreparednessData AnalysisElectronic Health RecordsCommunication SkillsLeadershipInterpersonal Skills

Required

Bachelor's Degree is required

A minimum of three years' Risk Management experience is required; or a combination of education and experience that provides the requisite knowledge, skills, and abilities to perform the job may be considered

Knowledge of practices and regulations related to evaluating and providing patient care

Skill in oral and written communication including interviewing to gather medical histories, providing presentations, consultations, facilitation, and documentation, e.g., writing medical orders, patient education materials, and medical record updates

Ability to analyze complex data and draw valid conclusions

Ability to interpret, adapt and apply guidelines and procedures

Ability to establish and maintain positive and effective working relationships with patients, staff, and the general public

Demonstrated knowledge and experience in the delivery of health care to a diverse and underserved population

Ability to use good judgement in difficult situations

Ability to communicate professionally with peers, management, and patients alike

Ability to act as a leader to clinic support staff

Experience and proficiency using electronic health records