Reception Team Lead jobs in United States
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Exos · 3 weeks ago

Reception Team Lead

positionSt Paul, MN
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$18/hr - $20/hr
date3+ years exp

Exos is an elite coaching company dedicated to promoting a holistic approach to health. They are seeking an experienced Reception Team Lead to oversee customer service operations and enhance member satisfaction across their fitness and community center facilities.

FitnessHealth CareNutritionSportsTraining

Responsibilities

Oversee customer service teams across multiple locations, including fitness reception
Recruit, train, and develop a high-performing reception team
Ensure efficient and consistent operations across all reception desks, including scheduling, communication, and adherence to service standards
Work collaboratively with fitness and community center managers to promote and cross-sell programs and events
Coordinate information flow and cross-train staff to maintain a culture of service excellence
Lead ongoing customer service training for fitness staff to enhance member interactions
Maintain an orderly, well-stocked service desk, including updating reference materials such as safety guidelines and lost-and-found logs
Complete other duties as assigned

Qualification

Customer service experienceCPR/AED certificationLeadership skillsMicrosoft Office proficiencySales experienceCoaching skillsCommunication skills

Required

Minimum of 3 years of progressive customer service experience, including supervisory responsibilities
Strong interpersonal, leadership, and coaching skills
Proficient in Microsoft Outlook, Word, and Excel; experience with customer databases essential
Sales experience with the ability to train and motivate staff
Excellent written and verbal communication skills
Current CPR/AED and First Aid certifications required

Preferred

Bachelor's degree preferred

Benefits

Health insurance
Life and disability benefits
401(k) plan
Paid time off

Company

Exos

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EXOS offers integrated performance training, nutrition, and physical therapy services and solutions for athletes.
dateFounded in 1999
location
Phoenix, Arizona, USA
people-size1001-5000 employees
web-link
http://www.teamexos.com/

Funding

Current Stage
Late Stage
Total Funding
$47.07M
Key Investors
BDT & MSD PartnersABS Capital PartnersPolaris Partners
2025-10-30Private Equity
2018-06-22Acquired
2014-11-01Series Unknown· $9.6M

Leadership Team

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Craig Friedman
SVP, Performance Innovation Team
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John Stemmerman
SVP - Performance Learning and Development
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Recent News

PR Newswire
Precision Meets Purpose: Exos and Hawkin Dynamics Announce Partnership
2025-11-10
Business Insider
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2025-09-09
EIN Presswire
Power Plate® Forms Strategic Partnership with Exos™ to Advance the Future of Human Performance
2025-09-04
Company data provided by crunchbase