VeSync · 2 weeks ago
Sr. Help Desk Administrator
Tustin, CA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $75K/yr
4+ years expVeSync is a portfolio company with brands that cover different categories of health & wellness products. The IT Helpdesk Administrator provides technical support, system administration, and operational management across a hybrid infrastructure consisting of Windows-based environments in both office and cloud platforms.
Consumer GoodsCustomer ServiceE-CommerceLocal
Responsibilities
Serve as primary point of contact for Level 1 and Level 2 helpdesk tickets
Troubleshoot issues with Windows 10/11, Office applications, Outlook, VPN, printers, and other end-user technologies
Provide remote and in-person support for hardware, software, and connectivity issues
Assist new hires with onboarding, account setup, and device deployment
Manage and maintain Active Directory, Azure Active Directory / Entra ID, and identity lifecycle processes
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and security policies
Perform routine Windows Server tasks such as user/group management, GPO updates, patching, and monitoring
Support hybrid AD environments, including synchronization, SSO, and MFA configurations
Deploy, configure, and manage endpoints using tools such as Intune, Autopilot, or other MDM solutions
Maintain standardized images, profiles, and compliance policies for desktops and laptops
Monitor endpoint health, performance, and security posture
Assist with basic network troubleshooting (DNS, DHCP, Wi-Fi, VPN, firewalls)
Support on-premises servers, virtualization platforms (VMware/Hyper-V), and storage systems as needed
Collaborate with senior engineers on infrastructure changes, upgrades, and security improvements
Enforce security best practices, including MFA, conditional access, patch compliance, and endpoint protection
Assist with audits, asset tracking, and vulnerability remediation
Monitor and escalate suspicious activity or security incidents
Maintain accurate documentation for systems, procedures, and knowledge base articles
Recommend and implement improvements to helpdesk workflow and system reliability
Participate in IT projects involving migrations, deployments, and new technology rollouts
Qualification
Required
4-6 years of experience in IT support or system administration
Strong knowledge of Windows OS, Windows Server, and Microsoft 365 administration
Experience with Active Directory, Azure AD/Entra ID, and GPOs
Familiarity with cloud services (Azure preferred)
Hands-on experience with endpoint management tools (Intune, SCCM, or equivalent)
Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN)
Excellent communication, troubleshooting, and customer-service skills
Benefits
100% covered Medical/Dental/Vision insurance for employee AND spouse + dependents!
401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
Generous PTO policy + paid holidays
Life Insurance
Voluntary Life Insurance
Disability Insurance
Critical Illness Coverage
Accident Insurance
Healthcare FSA
Dependent Care FSA
Travel Assistance Program
Employee Assistance Program (EAP)
Fully stocked kitchen
Company
VeSync
Founded in 2011, VeSync was established with the goal of enriching the lives of customers across the globe by providing thoughtfully engineered consumer products designed with convenience, simplicity, practicality and value in mind.
1001-5000 employees
H1B Sponsorship
VeSync has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase