Mountain Park Health Center ยท 2 weeks ago
Patient Communications Specialist III, Monday - Friday, 11:00 AM - 8:00 PM
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expMOUNTAIN PARK HEALTH CENTER is seeking a Patient Communication Specialist III to manage patient communications effectively. The role involves handling inbound and outbound calls, explaining insurance options, and scheduling medical appointments while ensuring patient satisfaction.
FitnessHealth CareNon ProfitWellness
Responsibilities
Assists patients in understanding their health benefits options and explains eligibility criteria and the documentation required to apply for various insurance and benefit programs
Assists new patients in registering with Mountain Park Health Center and verifies patient demographics, insurance information, and updates changes as needed
Investigates and resolves patient questions regarding the amount owed to the business, explains the various payment options available, and collects payments
Makes outbound phone calls to confirm medical and eligibility appointments
Makes outbound phone calls pertaining to gaps in clinical care and scheduling medical appointments
Responds to escalated/priority calls, questions, and inquiries
Maintains regular and predictable attendance and adheres to daily schedule
Performs other duties as assigned
Qualification
Required
2+ years of call Center experience
High school diploma or general education degree (GED)
Call Center: 3 years (Required)
Preferred
6+ months of experience in the healthcare revenue cycle, financial counseling, or insurance verification
6+ months of experience in collections or a related financial field
1+ year experience using various call center software such as Customer Relationship Management (CRM) or Telephony systems
Bilingual in both English and Spanish
MS Excel: 3 years (Preferred)
Insurance Verification: 1 year (Preferred)
Healthcare Insurance Verification: 1 year (Preferred)
Call Center Software (CRM or Telephony): 3 years (Preferred)
Spanish (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance
Company
Mountain Park Health Center
Mountain Park Health Center is a non-profit health center that provides healthcare services to the whole family.
501-1000 employees
H1B Sponsorship
Mountain Park Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (1)
2022 (4)
2021 (7)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Exact Sciences
2022-09-22Grant
Leadership Team
John Swagert
CEO
Recent News
2023-12-25
2023-12-25
2023-12-25
Company data provided by crunchbase