Apply on Employer Site

First Federal Bank · 2 weeks ago

Customer Service Center Specialist

Twin Falls, ID

Full-time

Onsite

Entry Level

2+ years exp

First Federal Savings Bank is a community-focused institution with over 100 years of service. They are seeking a Customer Service Center Specialist to provide excellent customer service, process various requests, and assist with troubleshooting within Online Banking and Bill Pay.

BankingCommunitiesFinanceFinancial Services

Responsibilities

Provides excellent customer service and participates in creating a positive work environment

Processes a variety of requests including but not limited to payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders

Assists with a variety of requests for research and troubleshooting within Online Banking and Bill Pay

Investigates and resolves customer issues and effectively communicates to the appropriate parties

Transfers phone calls and information received to appropriate personnel

Completes additional tasks such as but not limited to retrieve and respond to secure messages, verifications of deposit, and SSI/Accuity verification requests

Provides information on an array of services for customers based on their requests and professionally manage situations that require special handling

Works closely and develops productive working relationships with all departments

Continually develops and maintains a working knowledge of bank products, services, internal policies, and procedures to effectively help all customers via telephone or email

Builds relationships with customers via recommendations and referrals through the Connections software

Maintains an organized and efficient work area

Updates and maintains the banks internal employee phone list

Follows all bank policies and procedures

Performs all job duties and maintains proper phone etiquette, compliance with all banking acts, laws and regulations

Assists other employees with difficult or more complex situations

Orders department office supplies

Maintains key log and issues keys

Tests phone system and recordings

Provides input and assists with department meetings

Contributes to writing department policies and procedures

Assists the Customer Service Center Manager and Supervisor in training and the development of the staff