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InteLogix · 3 hours ago

Customer Support - Onsite

Copperas Cove, TX

Full-time

Onsite

New Grad, Entry Level

$12/hr - $12/hr

InteLogix is a trusted leader in empowering individuals and organizations to achieve their full potential. In this role, you will serve as the primary point of contact for customers, providing exceptional service, resolving complaints, and guiding customers through solutions while striving to exceed satisfaction goals.

ConsultingCustomer Service

Responsibilities

Serve as the primary point of contact for customers via phone

Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts

Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

Maintain a thorough understanding of products, services and policies to effectively assist customers

Accurately document customer interactions and transactions across all tools/platforms

Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

Strive to exceed customer satisfaction goals and performance metrics

Continuously seek opportunities to improve the customer experience and streamline processes

Stay updated on product knowledge and industry trends to better assist customers

Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Qualification

Customer serviceCommunication skillsComputer savvyProblem solvingTyping skills

Required

Must be 18 years of age or older

High School Diploma or equivalent

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Typing Assessment required

Superb attendance, so you can be there when our customers need us