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Church World Service · 15 hours ago

HSPRS Quality Assurance & Program Participant Feedback Officer - Temporary

New York, United States

Full-time

Hybrid

Senior Level

5+ years exp

Church World Service is dedicated to promoting the safety and well-being of unaccompanied children as they reunify with their families across the United States. The Quality Assurance & Program Participant Feedback Officer plays a key role in assessing service delivery and program participant experience, working closely with the M&E unit to ensure compliance and improve service quality.

AssociationInformation TechnologyNon Profit

H1B Sponsor Likely

Responsibilities

Maintain current knowledge of ORR and CWS policies and procedures for Home Study (HS) and Post-Release Services (PRS)

Respond promptly to policy changes, ensuring timely integration into Monitoring & Evaluation (M&E) and Quality Assurance (QA) activities

Support the Deputy Director of M&E and Senior M&E Officers in maintaining QA and service delivery assessment tools

Collect, analyze, and track service delivery data to monitor compliance and implementation of best practices

Evaluate compliance and best practice implementation, with emphasis on high-need cases (e.g., TVPRA, trafficking and labor exploitation, tender-age children, pregnant and parenting UACs)

Monitor and evaluate no-contact and declined-service closures to ensure adherence to program protocols and identify opportunities to improve client engagement

Assist in developing, maintaining, and refining quality assessment and data visualization tools

Create and update coding frameworks and metrics for qualitative data to track service delivery objectives and impact

Stay informed on emerging best practices and policies to guide program protocols and procedures

Conduct electronic QA activities, including client file reviews, to assess service quality and program impact

Conduct QA calls and other program participant feedback activities (e.g., surveys, interviews, focus groups) with children and families

Contribute to strategies for collecting program participant feedback across the HSPRS Program Implementation teams

Collaborate with M&E and Program Implementation to design and implement feedback tools (e.g., focus groups, questionnaires, surveys)

Conduct QA calls with program participants to gather feedback on their experience and service delivery

Develop and maintain culturally responsive, strengths-based, and child-centered methodologies for collecting and analyzing feedback

Partner with leadership and program implementation teams to identify trends and challenges that inform service delivery

Support creation and delivery of trainings on effective practices for soliciting program participant feedback

Provide technical assistance to HSPRS case management and program implementation teams on feedback initiatives

Represent Children’s Services in interagency working groups focused on program participant feedback

Serve as a mandated reporter, ensuring compliance with CWS reporting protocols for suspected abuse and neglect

Perform other duties as assigned

Qualification

Quality assuranceData analysisSocial services experienceResearch methodsBilingual in EnglishSpanishProject managementCommunication skillsTeamwork abilitiesProblem-solvingDetail-oriented

Required

Minimum 5 years in quality assurance and program compliance

Background in social services and non-profit sectors

Bilingual in English and Spanish

Bachelor's degree in social work, applied social sciences, or related field

Able to sit for an extended period

Remote position must have access to reliable internet and appropriate workspace

Standard work hours with occasional evening or weekend assignment

Successfully pass Motor Vehicle Records, SEA, FBI, and Child Abuse and Neglect Checks and federal Suitability Determination by third party vendor

Valid driver's license, personal vehicle, and insurance required

Reasonable proximity to airport for work-related travel

Preferred

Applied social research experience

Experience working with immigrants and children

Company

Church World Service

Glassdoor3.8

Church World Service is a group of churches of various denominations that have come together to help the poor and needy.

Founded in 1946

New York, New York, USA

501-1000 employees

http://cwsglobal.org

H1B Sponsorship

Church World Service has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (1)

2021 (2)