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Keesler Federal Credit Union · 2 weeks ago

Floating Teller Service Representative I Covington 5057

Covington, LA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Keesler Federal Credit Union is a financial institution seeking a Floating Teller Service Representative I to join their team. This role involves performing a range of teller service activities, managing cash transactions, and supporting sales initiatives while ensuring compliance with established policies and procedures.

BankingFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Following credit union policies and procedures, properly identifies members (including account ownership) for whom they are conducting transactions or providing account information

Accepts and verifies deposits and payments, performs withdrawals or loan advances, reconciles checks, provides account information, updates account information, and payoff requests within assigned dollar limits of authority for a TSR I

Maintains control of cash by double counting all cash received and disbursed. The purchase and sale of cash with other team members or the vault verified under dual control

Works to resolve members’ concerns, complaints, discrepancies, and problems through the use of available resources, effective use of KFCU computer systems and product knowledge. Refers problems through the chain-of-command for resolution. Utilizes the CRM to effectively track member concerns

Utilizes the Sales and Service training to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department’s policy and procedures. This can be affected through direct sale and in many cases referral to another team member. Effective use of the CRM to create, monitor, and manage sales and referrals is required

Maintains a high level of productivity by meeting or exceeding established goals set by Branch Manager and Regional Director

Performs ATM frontline maintenance and balances the ATMs in the branch or drive through lanes as directed and in accordance with credit union procedures, which has elements of dual control that must be followed

Processes night depository and ATM deposits as directed and in accordance with credit union procedures, which has elements of dual control that must be followed

Upholds all member information in strictest confidence

Accurately balances cash drawer and cash recyclers daily

Must maintain proficiency in all computer programs deemed necessary to perform the job functions of teller

Completes, with an acceptable grade, all training for the position of teller as directed by management and actively participates in training classes

Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC and Red Flag Program

Assists in upholding the branch appearance (interior and exterior) and to maintain a clean and orderly workspace

Miscellaneous duties as assigned

Qualification

Cash handling experienceTeller experienceSalesService trainingMicrosoft WordMicrosoft ExcelAttention to detailBasic math skillsInterpersonal skillsTeamworkConfidentiality

Required

A high school education or GED

One month to twelve months of similar or related experience

Demonstrated ability to operate PC equipment, teller terminals, various printers, calculator, and currency counter accurately and at a generally accepted rate of speed

Demonstrated ability to work effectively in a team environment with all levels of team members, management and members

Must possess excellent basic math skills; accuracy and attention to detail required

Must maintain confidentiality at all times and display dependability in all areas of job duties

Displays dependability in all areas of job duties and attendance

Must actively participate and successfully complete Sales and Service training

Extensive use of personal PC required

Must be proficient in Microsoft Word, Excel, Teams, and Outlook e-mail

Must be able to navigate the internet to search for data and be able to complete online forms

Somewhat knowledgeable of emerging computer technology, such as mobile devices, imaging technology, and social media

Familiarity with home banking and bill paying services