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Amazon · 2 weeks ago

Senior Product Manager, US Lifecycle Management Lead, Amazon Leo

Bellevue, Washington, USA

Full-time

Onsite

Senior Level

$124K/yr - $206K/yr

5+ years exp

Amazon is seeking a talented Senior Product Manager to lead customer lifecycle management in the US for its Leo satellite broadband network. This role focuses on retention, customer satisfaction, and revenue growth, requiring collaboration with various teams to optimize customer experiences and business performance.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Develop and execute strategies to optimize the existing and future subscriber base to achieve monthly, quarterly, and annual retention, customer satisfaction, and revenue growth targets

Develop and execute on the retention and win-back strategy while maintaining a cohesive experience across all sales channels and customer-facing touchpoints, including close partnership with customer support

Develop and execute on the upgrade, add-on, and trade-in strategies while maintaining a cohesive experience across all sales channels and customer-facing touchpoints, including close partnership with customer support

Analyze and leverage customer data and trends to inform consumer product strategy, develop thoughtful customer experiences and journeys, and present detailed business cases for new opportunities to executive leadership

Own the bottom-up churn forecast for long-range business planning cycles and near-term operational requirements

Track and report on subscriber retention and churn trends, business performance, variance to plan, and corrective actions as part of weekly, monthly, and quarterly business reviews

Deliver insightful business analyses, financial models, and comprehensive, written strategy documents considering different types of data and inputs across a broad range of stakeholders

Demonstrate effective interpersonal skills to build relationships with cross functional teams to influence global business management and foster a culture of global collaboration by sharing best practices with your global team members, partners, and stakeholders

Qualification

Product deliveryCustomer lifecycle managementBusiness metrics managementConsumer telecommunicationsAnalytical skillsCreative problem-solvingInterpersonal skills