Tamayo Federal Solutions LLC (TFS) · 2 months ago
Help Desk Support Specialist I (#CJ)
Norfolk, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expTamayo Federal Solutions, LLC is seeking qualified Help Desk Support Specialist I. The role involves providing initial troubleshooting support for hardware and software issues, responding to user requests, and documenting incidents.
Information TechnologySoftwareTraining
Responsibilities
Serves as the initial DIO point of contact for troubleshooting hardware and software problems
Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues
Utilizes product information or solution database to research, troubleshoot, and deliver solutions
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed
Documents incidents using help desk systems or tools
Escalates problems to appropriate levels or teams to achieve issue resolution
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords
Fulfills all service level standards for response time and quality
Qualification
Required
Up to 2 years of experience in the field or in a related area
Has knowledge of commonly-used concepts, practices, and procedures within a particular field
Benefits
Excellent group medical, vision, and dental programs
401(k)
Tuition reimbursement
Employee training, development, and education programs
Advancement opportunities
Company
Tamayo Federal Solutions LLC (TFS)
Established in 2006, Tamayo Federal Solutions LLC (TFS) is a well-established minority owned 8(a), Woman Owned Small Business (WOSB).
11-50 employees
Funding
Current Stage
Early StageLeadership Team
L
Leticia Albright
Founder and CEO
Company data provided by crunchbase