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Banterra Bank · 3 weeks ago

Banking Services Associate

East Prairie, MO 63845, USA

Full-time

Onsite

New Grad, Entry Level

$15/hr - $16.54/hr

Banterra Bank is seeking a Banking Services Associate to provide essential support to banking staff and customers in daily operations. This entry-level role focuses on building banking knowledge and gaining hands-on experience with customer transactions and bank products.

Financial Services

Growth Opportunities

Responsibilities

Learn to process deposits, withdrawals, and cash checks efficiently. Gain experience with money orders and cashier’s checks, and balance assigned cash drawer at the end of each shift

Greet customers warmly and assist them with their inquiries. Provide clear and helpful information about bank products and services, developing problem-solving skills by resolving basic customer issues and/or escalating as appropriate

Keep accurate records of all transactions. Learn to log checks and prepare detailed transaction reports

Gain hands-on experience counting and packaging currency; build attention to detail by reconciling cash drawers and reporting discrepancies

Observe and assist Relationship Bankers with opening new accounts and processing loan applications. Learn the basics of loan information to help guide customers

Inform customers about additional bank services like loans, credit cards, and savings accounts. Develop sales skills by cross-selling bank products to meet customer needs

Identify opportunities to refer customers to the appropriate banking staff. Promote special offers and new products

Direct customers to the right department or specialist for more complex inquiries. Learn to manage and prioritize customer inquiries to ensure timely and effective resolution

Participate actively in training sessions to understand bank policies and procedures. Shadow experienced Relationship Bankers to gain practical, hands-on experience and continuously improve skills

Adhere to all bank policies, regulations, and laws, ensuring all activities are compliant

Assume responsibility for additional projects and tasks as assigned

Qualification

High school diplomaMathematical proficiencyComputer literacyCustomer serviceSales skillsTyping skillsCommunication skillsCritical thinkingOrganizational skills

Required

High school diploma or equivalent required

Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels

A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions

Ability to identify and pursue sales opportunities by understanding customer needs and recommending appropriate products and services

Critical-thinking skills and the ability to analyze data, drawing informed conclusions

Strong organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines

Mathematical proficiency and the ability to quickly and accurately complete standard calculations

Proficient computer literacy, including comfort with Microsoft systems and Office Suite

Intermediate typing skills to meet the needs of this position

Current driver's license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities

Ability to work weekends, holidays, and at other locations as needed

The ability to work with minimal or no supervision